Any technicians available to defrost my game

Carol-38

Sunday morning I logged in, the game loaded, gave me a daily treat then froze. I have already looked at and tried what was suggested in game freezing or crashing in the Support thread for issues with the game. I have also contacted player support who sent me something they thought might help. I play on mobile not a PC and I log in with a King account. When I force stop the game and re-open, it loads and shows me new events and again this morning I got a daily treat. But once that's done the screen freezes again as shown below. The events tab glows and pulsates and the pigeon with the video moves across the screen, when it's there, but the screen is darkened and frozen.

This is what Player Support sent and I have tried it more than once. After completing all the stages I actually get to play a level, then it freezes again

Now I'm very confused, because it works after doing the above albeit for one level only, so what is happening. I have contacted Player Support again, but as of yet haven't heard back from them. I appreciate that the last resort would be to uninstall and reinstall the app, but this is happening on 3 devices and to uninstall and loose all my lives and boosters that I have played so hard to get really isn't an option.

Does anyone have any idea on what I can try next, please.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/2754958#Comment_2754958

Hi @bkberries it's a nuisance isn't it. Does yours look the same as how mine is shown? I contacted Player Support and asked them to put it right. As you can see I was sent a procedure that they thought might help, but it didn't. So I replied to their email telling them it didn't help and that something had been done to my account their end. They replied saying checks had been made and there wasn't a problem their end and that I'd be best to reinstall. Well I'm sure you know if you do that you loose all your saved lives and hard earned boosters. Unfortunately King don't replace any that have been gained for free, like playing competitions, sweet cinema, daily treats etc so that wasn't an option for me. Then after many emails of me saying it was a fault their end it was all back to normal, so obviously a glitch in their system.

If yours does look like how mine was, I suggest you send Player Support an email telling them the problem and asking if they can send to whichever team deals to get it put right. Don't rush into reinstalling. Keep replying to the same email and hopefully it will get sorted, mine took 3 days.

Good luck.