Cannot access my lives

sapallday

I have lives available, but when I go to the envelope to accept them they are grayed out.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/416857/cannot-access-my-lives

Hello @sapallday🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue you are experiencing with the Lives in your game!!

Can you please post a screenshot of the Lives and Envelope for us to check?

To reply back, simply type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box.

Hope to talk to you soon. Have a great rest of the day🍫🍫

sapallday

Here ya go

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2770286#Comment_2770286

Thank you for the screenshot dear @sapallday 🤗

It is because you have reached the limit on the number of lives you can collect from your friends! That is why, the check boxes are greed out!

The timer you see there… you will have to wait till you can collect more lives.

After you have collected all 20 lives today, you must have seen this pop-up in your game

And, until that timer clears out, you will not be able to select any check boxes

I am guessing that the timer has ended and you are able to collect the lives again, isn't it?😊

But, my reply will help you for future references🍫🍫

sapallday

This is a first off me seeing that pop up you mentioned, but I guess that make sense didn't know that was a thing. Thanks for the feedback.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2771251#Comment_2771251

You are Welcome🤗

Yeah! It's a change that was brought in recently!

If you have any further questions, please feel free to post back🍫