Game not loading

Jennifer_Bluhm

Hello,

I haven't been able to log into the game for 4 days, through my Chrome browser. It works through Firefox, but I lost all of my bonuses when I logged in there.

kiara_wael

Hi and welcome to the King Community

This issues has been reported to the game team , Unfortunately we're not able to handle missing booster through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

Jennifer_Bluhm

Please fix the game through FB and the chrome browser. It's been 2 weeks! I've updated chrome a few times since this all started, but it's still not working. Jelly is working fine, but Soda has been intermittent.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2864132#Comment_2864132

Hello Jennifer @Jennifer_Bluhm🤗 Hearty Welcome to our sweet King Community!

Are your browsers updated? I am not familiar with the Computer software!! Is the operating system all up to date? Did you try to clear the cookies, browsing history, etc., and see if the game works on Chrome?

Please post back and let me know how it goes. In the mean time, I will find out what else you can do for your game to work🤔

Just wondering... does your computer has Windows 10/11? If so, you can try to download the game through Microsoft Store!

Jennifer_Bluhm

https://community.king.com/en/candy-crush-saga/discussion/comment/2864186#Comment_2864186

Hi! I've installed a few random Chrome updates, and I also update my computer and its software as needed. Nothing has fixed it. It's been 3 weeks.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2873379#Comment_2873379

Hi Jennifer @Jennifer_Bluhm🙋‍♀️ Thank you for checking everything from your side! As of Friday, we do not have any updates regarding the issue fix!!

There are few more players who are experiencing this issue too! Our Community In-charge has advised them to play the App version!

Do you have Windows 10/11 on your computer? If so, can you download the App version of the game through Microsoft Store? Comparatively, there will be less glitches on the App version than on Facebook browser!!