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Why are my completed levels not showing?
Answers
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Hi there and welcome to the community 😃
I would not worry much about the pop up as long as long as you're weekly contest levels passed is correct. Sometimes, the pop up takes time to updated so that might be the reason it had not picked up all winning levels.
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Hi Queen B thank you but not sure what you mean by pop up? It is the weekly contest passed levels that aren't updating so where I should have completed 13 this week it is still showing as 9 levels. I started at 8 and then won 5 in a day on Monday
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Hello @pkal🤗 Hearty Welcome to our sweet King Community!
The pop-up that QueenB addressed was this one (the 2nd screenshot you shared above)
Sometimes, it takes a while for the pop-up to update due to various glitches!! May be that's what happening in your game too!!
Please give it a couple of days and see if you see any improvement. If you didn't, please come back and let us know!
Thank you for joining our Community and have a great rest of the day🍫🍫
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I imagine what has happened is that you saw the display of the end of last week's Weekly Contest and thought you had won 8 levels.
Monday's Weekly Contest starts at zero not 8.
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Hi sorry my reply was misleading I did start at zero on Monday morning and when I played later that day 1 saw 8 levels completed. That did not change when I subsequently won more levels. I have been playing for years so am aware that the week starts from zero on Mondays. Usually the King team can look at the play history and correct any errors. I am hoping they can look into this too. Thanks again
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Hi the game still has not updated but thank you for your comment
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Thanks for getting back to us 😀
We have passed on your feedback but they have advise to wait until the next week's race starts and see if the issue persists as they believe it's a glitch that should should get solved on it's own.
You mentioned that Player Support has been able to assist in the past. They have more resources that we have here in the community and are better equipped to help out so if the issue persists, I would reach out to them via the game app so they can have a closer look.
Hope this helps!
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