My progress is gone?

garytanner

I had nothing appear in my events. I deleted the app and reinstalled the app. My progress is back to level 1. I just received my lvl 6000 badge. I had 60 bomb 40 strips candies, 30 fish 30 check marks. How do I go about retrieving my progress. If I go on to my gf account it shows my profile / account.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2862903#Comment_2862903

Hi Gary @garytanner🤗

If restarting the device and logging back into the game did not work, I would suggest you to contact the Player Support team and take their help.

Please use this link to send your complaint --> https://soporto.king.com/contact

• Make sure to choose "Lost Progress or Items" at Choose A Topic option;
• & Select "I lost my Progress" at - Choose a Subtopic option.
• Explain a bit in the box provided;
• Submit your complaint.

It might be a delayed process depending on how busy the Player Support team are. But, please don't give up and be persistent👍️

Let me know if I can be of further assistance🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/426745/my-progress-is-gone

Hello @garytanner🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you lost the level progress of your game!!

After reinstalling the App, did you make sure that you have logged in with your game account details? If not, please log in and see if you will be taken back to your actual level.

With regards to the boosters --> unfortunately, that is the result of deleting the App, and you cannot get them back!! The reason is, the boosters are stored on the local memory of our device and when the game is deleted, the memory also will be erased!!

Please log into the game with your account details and let me know if it worked or not!!

To reply back, simply type in the blank box given below to my comment 🍫🍫