Freezer

anigon09

Hello, my candy freezes when passing the level. Already update, restart, free memory, uninstall, basically everything that is suggested and continues to do. What solution do you give me?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/426805/freezer

Hello @anigon09🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that your game is freezing and the troubleshooting steps did not work to resolve the issue!!

I would suggest you to contact the King Player Support team and report them about the issue. If you can tell me which device you are using, I will be able to provide you proper steps.

To reply back, simply type in the blank box given below to my comment🍫🍫

anigon09

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

PummyRaj

Hello @anigon09🙋‍♀️

Sorry!! The Community uses English language only!!

So, you must post your comments in English for me to able to assist you🙂

anigon09

Good afternoon, I am using Motorola E20.

It was working fine until yesterday morning.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2862882#Comment_2862882

Thanks for your response and we're sorry to learn that the game is still freezing during play 😔

Despite attempting all the suggested steps you've listed, we're at a loss for further suggestions unless you have access to an alternative device to test the game's performance. It seems the current device might be struggling to cope with the demands of the game. It could be enlightening to try the game on a different device to confirm this suspicion.