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Candy Crush Frozen screen is stopping me playing! - Edited by CM: Under investigation!
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Kev_Dapson
Posts: 12 Level 2
Best Answer
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Thank you so much for getting back to us and sorry to hear Edge is having the same issue π
The investigation is still ongoing so meanwhile, we suggest playing via mobile devices or the Windows 10 App if possible - Download the game by clicking HERE!
As we continue our efforts to resolve this issue, we'll provide regular updates!
Thank you for patience π
Answers
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Whenever I try to play Candy Crush Saga, I get the first part to claim a reward, then nothing. I get a grey screen over the board, which does not go away. I have left the game switched on for an hour in the hope that I will be able to play, but nothing. Clearly there is a problem. It has been like this for 3 days now.
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Hi and sorry to hear you are still not able to play!
We have reported this to the developers who will have a look at this and in the meantime, we ask if you can check if the game app is up to date and try restarting the device and on your computer, could you test a different browser and see if the same thing happens?
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Ok, So I only use Firefox and Candy Crush is greyed out and unplayable. I have just downloaded Microsoft Edge and Candy Crush works OK. This is of no use to me as I only use Firefox. All my Bookmarks etc and saved passwords are within Firefox. Firefox automatically updates but I checked and yes it's fully updated. There appears to be an issue for the Programmers with Candy Crush and Firefox.
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Hello again @Kev_DapsonπββοΈ
Thank you for checking the game another browser. I understand about the bookmarks and saved passwords. I am just like you with Chrome browser, and that is my "go to browser" for everythingπ
Please be patient till our Community In-charge gets an update from the game team.
Thank youπ«π«
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JUst wondering if the is a problem with Cany Crush. My game opens up, all the intro happens, spin the wheel etc, and then when it goes to the level it just doesnt open. Its greyed out. I can see the map etc. Its like it doesnt fully load. Its been about 3 days now. Happens both opening in Microsoft edge ot Chrome. Its working perfectly on my iPhone app. Appreciative of any help to rectify this..
thanks ,,,,,John
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Hello John @JohnPE56π€ Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! But, I am glad that your mobile device is not giving you any troubleπ€
Can you please post a screenshot of your game map with the issue persisting?
To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soonπ«π«
