Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🚨Can't connect to the Store - Unable to Purchase Extra Moves/Boosters with Gold Bars
Comments
-
These errors didn't seem to show up until they did their survey/testing or whatever it was last week (Nov. 14 through 18, 2023). I am having the same error messages. I can't give lives. Can't send lives. At the end of each game, I get a wheel rolling around stating that it's trying to connect to the App store. I guess this issue is because they are trying to add iPhone to the detriment of Androids.
-
-
Hello Simon @LSimon3321🙋♀️
So, you are using an iPhone?
Error while sending/requesting Lives, and the error in the Candy store are not one and same!! Hopefully, the issue with connecting to Store will be fixed soon, and then we can figure out what's going with requests of Lives!!
Thank you for your patience & understanding🍫🍫
-
You'd think not being able to make purchases would have gotten them to resolve the problem. Haven't heard a word since my detailed explanation of the problem.
I could not logout of my account on my android. I went to my account on FB on the laptop, accepted update of terms, logged out and back in. Still could not fix the problem on the phone: couldn't logout, couldn't enter with either email or FB account. Finally, decided to uninstall from my android, restarted my phone, reinstalled, signed in with my FB account. Went through the brief tutorial and can now give and accept lives.
-
-
Hello @fariba_bit🤗 Welcome to our Candy Crush Saga Community!
Which device are you using? Is it an Android or Apple device?
We have received this complaint from multiple players. It is being looked at by the Candy game team. Please check THIS Thread to read more about the issue and the steps you can follow to resolve the issue from your side.
To reply back, you can type in the blank box given below🍫🍫
