Trouble with connection

Michele_Pincott

I am still unable to claim my bronze chocolate box it says conevtion problem but keeps coming up to claim, also dud not get my prize fir winning race 25 bricks

please can you help it’s so frustrating

thsnkyou

michele

Michele_Pincott

this is what I get

kiara_wael

Hi and welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

For info Ongoing issue - All games showing as offline, issues with transactions, friends or events

We'll keep you posted HERE!

Michele_Pincott

But my Candy crush is stuck jeeps coming up with.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428631/trouble-with-connection

https://community.king.com/en/candy-crush-saga/discussion/comment/2885863#Comment_2885863

Hello Michele 🤗 Hearty Welcome to Candy Crush Saga King Community!

I am sorry to hear that you are experiencing issues in your game🙃

That “connection issue” pop-up - is it appearing only when you try to collect the reward from the Chocolate box or everything else? For example - Daily treat machine, Sweet cinema/Treasure hunt, Advent calendar, etc.,

Were you able to send a complaint to the King Player Support Team or are you getting only that “connection issue” pop-up box with everything you try to do?

Can you show me a screenshot of the game “Home” screen - where we click on Play (don’t click on play).

Hope to talk to you soon🍫🍫

Michele_Pincott

It seems only on that pop up

Michele_Pincott

Hi

i did contact the support team it’s driving me insane just keeps popping up every min then comes up can’t connect