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I've finished the race first twice, but why doesn't it give me 45 gold coins?
Hello Swati @swatiagarwal1819🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.
We will get back to you as soon as we have any information about this.
Thank you for your patience and understanding🍫🍫
it’s frustrating
only game which has no answer no solution
rest of the game owners respond to complaints
this is the Answer they keep saying===> Thank you for contacting us here at King Player Support.
I'm sorry to hear that you didn't receive the rewards from the Champion Race. I will be more than happy to shed some light on this matter.
Please note that regarding this issue, we will need a screenshot showing the issue to further investigate what happened.
After a thorough search in our system, I can confirm that on our side, we haven’t detected an issue. There are a couple of reasons this might be the case: the reward could have been added but you simply didn’t notice, or there might have been a delay in the delivery of the reward (due to some temporary connection issues).
If this happens again in the future and you do think that there has been an issue with your reward, please do provide us with a screenshot/screen recording that demonstrates the error.
Feel free to contact us if you have any future questions or concerns.
Well, this is getting frustrating week after week no gold bar from Champion Race, if I buy something the time is shorter than is supposed. I made a complaint and the person said no problem from my side and was really rude. We are losing money and king and candy crush doesn't care.
wanted to buy the 599 package for 12 hours nonstop
but nothing was showing on my candy crush
Yes I didn’t get mine too
i have spend so much on this game but during the crisi u have done nothing
my gold bars are still not restored
Second week didn't get my 45 gold bars, I email customers service and they told me that I was wrong that I didn't see them. Really? I can distinguish from 5 to 45 big differences.
I have lost so many gold bars because of the issue. Every time I start a new race I’m already 5th in line.
It happens to me as well!
I also won game 10910 and did not receive my 40 gold bars.
how long ? haven’t recd this yet pls help
waiting for my gold bars pls help
have send the complaint many times
i'm supposed to get 45 gild bars but only received 5. why??????????
previously i didn't get any out of 45.
this is my second time being lied by you!
everytime this happened it's pop up as connection error need to restart when i restart the game still i didn't get the gold bars as supposedly. terrible!
Hello Rick @rick_royer🙋♀️
If you did not receive your Gold Bars yet, please send a complaint to King Player Support team by following below steps...
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
If you need further assistance, you can reply back by typing in the blank box given below🍫🍫
Hi @yunalee🤗
Please let me know if you need further assistance🍫🍫
Hello Swati @swatiagarwal1819🙋♀️
Did you not receive the Gold Bars for the glitch that occurred in first week of December? If so, I am very sorry to hear that!! Did you send a complaint to the Player Support team then?
If not, please do so - both for today's issue and last time's⬇️
Please let me know if you need any further assistance🍫🍫
earlier around 4 dec same thing happened and you all promised it will be done but still nothing has been given
i
have spend so many money on this game
this is just cheating
Okay. I hope the problem will be resolved as soon as possible. I want to play games but I'll have to wait for the error to be resolved :(
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Cosa fare
Hello @AlessiaL🤗 Hearty Welcome to our sweet King Community!
I am sorry! The Community uses English ONLY for everybody to understand and communicate better. Hence, can you please post your question again in English, so that we can help you!
This thread will be closed now as it is "Unsupported Language"!
Thank you for understanding and hope too see you soon.
I just won a streak on episode race 45 bars but was not awarded!!
anyone else having this issue
I won the race so I won 40 golds but I didn't get it
I should have won 45 bars for episode race but didn’t get them.
anyone else having the same issues?
Hi and Welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I just finished a race in first place. I should have received 45 gold bars. At the same time I competed a box and was supposed to receive 20? Minutes of special tool. My device said there was a connection error and to restart the game. I did that but never got my gold bars or tool time.
i facing the same issue.. just won the episode race with 45 gold bar but only get 5. it was my second time happened. eventually the connection error pops up and ask me to restart the game but it doesn't work anymore
I did not receive credit for winning a round. It’s clear I won as I can still win 45 in the round I am playing.
Hello @carol837 🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive the Gold Bars from Episode Race and another reward!
From which event or feature were you supposed to receive 20 minutes of unlimited booster? There are some events that are experiencing a glitch! So, if you can clarify that for me, I can assist you more.
With regards to the missing Gold bars, you will have to contact King Player Support team and request for your missing rewards. Please follow below steps...
Hello @neg02129 🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive the Gold Bars from Episode Race. For missing Gold bars, you will have to contact King Player Support team and request for your missing rewards. Please follow below steps...
My android phone randomly stopped my progress in the middle of an episode race, my place no longer appears. I also cannot access the items store. Trying to buy a paintbrush power up and keeps trying to access store, but won't. I have no connection issues with any other apps.
Yeah both me and my wife just had this happen. Alao did not give reward for winning 13 levels on candy royale thing.
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
We only use English in the King Community to ensure that everyone understands and can be understood.
Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day!
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Hello @rjc_2001🤗 A Warm Welcome to our Candy Crush Saga Community!
I am sorry to hear about the issue in your game!!
We have received multiple complaints with regards to Episode Race in the past 30+ minutes! I am trying to find out if there is an issue!!
Can you please try this --> Log out of the game -- Close the App -- turn off your device -- wait for 5 to 10 minutes -- restart the device -- open the App and log back in. See if anything gets better.
Please let me know how it goes. To reply back, you can type in the blank box given below🍫🍫
Not getting gold bars for my last 15 games
Hello Rick @rick_royer🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game! The game studio is aware about the issue and being worked on.
If you have any questions in the meantime, please reply back by typing in the blank box given below🍫🍫
where’s my 30 gold bars after passing to level 6200 I fill cheated
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
