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Hi and Welcome to the King Community
I'm sorry to hear about this ,this issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I have a similar problem in that I have completed the gold chocolate box but cannot claim the reward including 10 gold bars. Message says connection issue and to restart the game. However, have tried this several times and same message keeps popping up. Game appears to be working for every thing else.
Hi and Welcome to the King Community
I'm sorry to hear about this ,This issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
Hello Swati @swatiagarwal1819🙋♀️
Did you not receive the Gold Bars for the glitch that occurred in first week of December? If so, I am very sorry to hear that!! Did you send a complaint to the Player Support team then?
If not, please do so - both for today's issue and last time's⬇️
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
Please let me know if you need any further assistance🍫🍫
Hi @yunalee🤗
If you did not receive your Gold Bars yet, please send a complaint to King Player Support team by following below steps...
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
Please let me know if you need further assistance🍫🍫