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I've finished the race first twice, but why doesn't it give me 45 gold coins?
Hello Swati @swatiagarwal1819🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.
We will get back to you as soon as we have any information about this.
Thank you for your patience and understanding🍫🍫
it’s frustrating
only game which has no answer no solution
rest of the game owners respond to complaints
this is the Answer they keep saying===> Thank you for contacting us here at King Player Support.
I'm sorry to hear that you didn't receive the rewards from the Champion Race. I will be more than happy to shed some light on this matter.
Please note that regarding this issue, we will need a screenshot showing the issue to further investigate what happened.
After a thorough search in our system, I can confirm that on our side, we haven’t detected an issue. There are a couple of reasons this might be the case: the reward could have been added but you simply didn’t notice, or there might have been a delay in the delivery of the reward (due to some temporary connection issues).
If this happens again in the future and you do think that there has been an issue with your reward, please do provide us with a screenshot/screen recording that demonstrates the error.
Feel free to contact us if you have any future questions or concerns.
Well, this is getting frustrating week after week no gold bar from Champion Race, if I buy something the time is shorter than is supposed. I made a complaint and the person said no problem from my side and was really rude. We are losing money and king and candy crush doesn't care.
wanted to buy the 599 package for 12 hours nonstop
but nothing was showing on my candy crush
Yes I didn’t get mine too
i have spend so much on this game but during the crisi u have done nothing
my gold bars are still not restored
Second week didn't get my 45 gold bars, I email customers service and they told me that I was wrong that I didn't see them. Really? I can distinguish from 5 to 45 big differences.
I have lost so many gold bars because of the issue. Every time I start a new race I’m already 5th in line.
It happens to me as well!
I also won game 10910 and did not receive my 40 gold bars.
how long ? haven’t recd this yet pls help
waiting for my gold bars pls help
have send the complaint many times
i'm supposed to get 45 gild bars but only received 5. why??????????
previously i didn't get any out of 45.
this is my second time being lied by you!
everytime this happened it's pop up as connection error need to restart when i restart the game still i didn't get the gold bars as supposedly. terrible!
Hello Rick @rick_royer🙋♀️
If you did not receive your Gold Bars yet, please send a complaint to King Player Support team by following below steps...
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
If you need further assistance, you can reply back by typing in the blank box given below🍫🍫
Hi @yunalee🤗
Please let me know if you need further assistance🍫🍫
Hello Swati @swatiagarwal1819🙋♀️
Did you not receive the Gold Bars for the glitch that occurred in first week of December? If so, I am very sorry to hear that!! Did you send a complaint to the Player Support team then?
If not, please do so - both for today's issue and last time's⬇️
Please let me know if you need any further assistance🍫🍫
earlier around 4 dec same thing happened and you all promised it will be done but still nothing has been given
i
have spend so many money on this game
this is just cheating
Okay. I hope the problem will be resolved as soon as possible. I want to play games but I'll have to wait for the error to be resolved :(
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
This is happening a lot. Anyone else?
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
I am not receiving my rewards
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
