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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
iphone app "offline".
My iphone app won't update progress. I am online but it says I'm offline. I have a king account but cannot log in via email, Apple or Facebook. I don't get any daily prize chances. This has been going on since 24th Dec. I've reported it but no help yet. Help!!
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Answers
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Hi and Welcome to the King Community
Please check this page for more info
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Hello @TheGuvnor 🤗 Hearty Welcome back!
I was looking at your previous comments, and I remembered that you were having “connection error” with the Super Color bomb, along with “syncing” issue, right? But, now, it seems like the issue has expanded to something else🙁 Isn’t it?
You said you have reported! Did you send a complaint to the King Player Support team?
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I haven't complained. The problem is the same:
I cannot log in to King.com on my Mac. I get message "oops something went wrong".
I cannot log in to King.com on my phone. It says I am offline but.
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but I am online for all other apps.
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Anyone there able to help me?
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Hello dear @TheGuvnor🤗
Wish you & your Family a Very Happy New Year🎉🎈
The issue is not on your side nor on your device. As I have mentioned before, issue is with the King.com website itself! Until the Kingsters take a look at it, the issue will not be rectified!
I did not forget about you! I already sent my complaint. Please wait for couple more days! Some of the King team should be back tomorrow. And, all of them would be back by next Monday. So, I will follow up with our Community In-charge team when they come back tomorrow👍️
Thank you for you patience & understanding!
Have a great rest of the day and wonderful new year🌻
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Thank you very much and a Happy New Year to you.
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Thank you for reporting and sorry to hear this has been happening to your game for such a long time 😥
I'm checking with Support if the issue you are expectincing might be related to one that is affecting some players who is also not able to enter their account on King.com.
However on your mobile device, this should not be happening so may I ask if you have made sure the game app is up to date and have you tried restarting the device?
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Thanks. I believe the app is up to date as when I try downloading from App store it simply opens my current app. I restart the game daily.
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Still cannot log in to King.com. Still cannot update app on iphone. Any news????
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