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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️

King_admin
King_admin Posts: 3,245 Level 3
edited February 15 in Support

Best Answer

  • QueenB
    QueenB Posts: 13,658 Community Manager
    Answer ✓

    My apologies for keeping you waiting on an update!

    We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.

    Here's a handy tip to try in the meantime:

    There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.

    Now if this attempt does not help, please get back to us with the following information:

    Your Game ID

    The level you are currently stuck on

    The level you are supposed to be on

    We will then pass your details to Support so they can manually restore your game.

    Thanks for bearing with us and for all your sweet patience! 🍬💖

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