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Answers
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Hi and Welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
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It has been nearly two weeks, which is way more than 72 hours. The Player Support Team has still not replied. Any other suggestions?
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Is there any way the Player Support Team will acknowledge to you that they received my requests?
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Hello dear @sauren🤗 Hearty Welcome back!
I am sorry to hear that you did not receive any reply from the Player Support team.
Since it has been 72 hours already, please send an reply through the first (automated) email you have received 3 days ago. And, inform them that you are still waiting to be helped. If they didn't reply back, please send another note tomorrow again!
** If you have already received a "how did we do" email, please feel free to send a reply through that note too.
Contacting Player Support team is generally a delayed process. We have to be with utmost patience and persistence to receive a response, and for follow-ups!
Please let me know if you have any further questions🍫🍫
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In my experience with customer support, you need to keep replying to their emails until you are satisfied with the answer. This has happened to me a few times, and each time a different person responds. They call it an "open ticket", and until you are satisfied with the answer, keep replying to each email. Don't give the feedback when they ask for it. Not until they have given you some compensation. They want good feedback and tend to help paying customers. If you never paid anything in the game, maybe they won't be as helpful as they were for me. But if you ever spent any money on Candy Crush then keep trying, and they should give you at least some good will token.
There aren't any administrators here in the community, we are all just players, even the moderators are volunteer players, so don't be hard on them. They have tried to answer you with some good advice here.
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The problem is that I have never gotten any e-mails other than the general Visit the Community for answers. I would even settle for an e-mail saying Tough Luck! so I know they actually acknowledge the e-mail.
Also, I've never paid.
Finally, in the past there was a moderator who, when I had my only other problem, did somehow contact King and get me my missing boosters. I believe he is now gone (Pownewea??? I'm not sure of the spelling.)
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Hi @sauren🤗
Did you send a reply through the automated email? If not, please do so (ASAP)! If & when we do not respond, the Player Support team might think that the issue was fixed and we just forgot to update!! them!
So, please send an email through that acknowledgement email. If you still didn't hear from them, please post back and let me know. I will ask our Community In-charge and see what you can do.
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I have been sending replies through the automated emails almost every day. All I get back are more automated emails. It has now been about two weeks that I have not gotten my 10 gold bars or my 40 gold bars for two different events.
Thank you for any help you can give me.
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The problem is that I have never gotten any e-mails other than the general Visit the Community for answers. I would even settle for an e-mail saying Tough Luck! so I know they actually acknowledge the e-mail.
Also, I've never paid.
Finally, in the past there was a moderator who, when I had my only other problem, did somehow contact King and get me my missing boosters. I believe he is now gone (Pownewea??? I'm not sure of the spelling.)
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I'm sorry to hear you are still chasing your rewards so let me ping Support and see if there is something they can help with now.
Please keep an eye in your game 😉
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