Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
when I lost the game and switching one life to other my game stop working. I restart the game and play a game same will happened again. this problem appears on my Mobile, laptop browser.
I am glad to know that your game is working on both your devices now! After receiving your complaint, the Player Support team must have done their magic from their side🤩
Enjoy the game and keep on crushing🍫🍫
This is where you will find the Pink Cogwheel
Thank you PummyRaj, I believed there was a bug, and I followed your instructions to launch the complaint and now it is working properly on both Mobile and Laptop browsers.
Thank You Candy Crush and King Team.
Thank you for replying back @syedqaim🤗
Oh!! It is the "Grey" screen that you are experiencing!! We had few more players that complained about this issue recently, which was resolved!
Since the issue is isolated at present, I would suggest you to contact King Player Support team and send them a complaint from your game on Samsung phone, by following below steps⬇️
NOTE: While explaining about the issue in the box they have provided, mention that you are experiencing this glitch on both your phone and computer browser.
The initial reply you will be receiving from the King team will be an automated email. See if any steps help to resolve the issue. But, do not try "reinstall" step as you will lose all your saved boosters and they won't be reimbursed.
Then, wait for up to 72 hours to hear from an agent. By any chance they are busy and you did not hear back, send a reply through that automated email itself and inform that you are waiting for their help.
If you have any further questions, please let me know🍫🍫
This screen appeared on my mobile and game freeze
I am using Samsung Mobile A-21s with following screen appeared and nothing happened I wait hours, the same is happened on my laptop.
Hello @syedqaim🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing an issue in your game! But, I am very sorry to say that I could not understand the issue!!
It looks like your game is freezing! Do you see that the screen just stays still and you cannot move candy in a level or cannot click on a level, etc.,?
Few questions...
To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
New here? Sign in or create an account to join the fun.
why does the version i’m playing (impossible) differ to the version on google????
how do i start a new game
Hi, a day ago I lost my double bomb during a continiously winning strike. And it never came back. Won several lanes afterwards, but it doesn't activate again? You know, win four lanes and we're rolling again? Thx.
Eimlladrse
I like this playing game. I happy playing game
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
