Asking again...Chocolate Box

Amy_Deemer

I asked before, never got any info...has anyone had issues with the chocolate box? Mine has not worked for about two months, been stuck on one task and I've not been able to fix it. Is this just a me issue??

Alienscar

Can you share a picture of your Chocolate Box @Amy_Deemer that might help us understand what is going on. I don't think I have seen any other complaints similar to yours.

Amy_Deemer

Here is a picture. Even when I click change task, it just goes to collect purple candies and still says 140/140.

dewi100sari

Why after update games I don't have extra live and bonus?

Alienscar

Thanks @Amy_Deemer. I have found that the issue you are suffering from has been going on since Oct 2023. Apparently the issue was supposed to have been fixed, but the issue refused to stay fixed

I don't think there is anything you can do to solve this issue yourself other than the basic clear your cache and browser history.

@QueenB is the issue of the Chocolate Box being stuck still being worked on?

https://community.king.com/en/candy-crush-saga/discussion/432052/chocolate-box-connection-issue

Chrystalarmilio

Have they fixed ur chocolate box mine has been stuck on the first challenge for2 months now

OlgaP

my chocolate box has been stuck for a month now. It got stuck on last challenge. I have written to customer support and complained a few times. They say they’re working on it

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3161224#Comment_3161224

Hello @OlgaP🤗 A Warm Welcome back to the King Community!

Yes! The King team is working on the Chocolate Box issue from past few months now!! Apparently, this is a sticky glitch that is taking a while to send the fix😕

By any chance, do you have a 2nd device to play? Some players are experiencing this glitch on all their devices, but some are able to play the game on a 2nd device!!

Please keep an eye on the thread, where we are compiling complaints since July —> Chocolate Box stuck - Cannot collect Rewards🚫

Hopefully, the glitch will be fixed soon and you all can enjoy the game again🍫🍫

Amy_Deemer

https://community.king.com/en/candy-crush-saga/discussion/comment/3068822#Comment_3068822

Mine is not fixed, it's been stuck for a very long time, several months now. I've cleared the cache a million times. Nothings fixed it.