Why am I punished for not being able to play everyday?

spottedhorse

I ask this because a have a win streak of at least 600..I received my daily play stars. I won my weekly race this week.

Yet I know I have one at least 3 or 4 races ! Yet no gold. I did get candy royal yesterday even though I had to win 21 in a row as stated in a pop up message because of not playing.

I at least try to send plenty of lives almost everyday...

So why are yall withholding gold and events,,,,,,,,,,,,?

Blessings to all!

Alienscar

Yet I know I have one at least 3 or 4 races ! Yet no gold

Hello @spottedhorse not receiving gold for winning the Episode Race is not due to you not playing everyday it is just the result of an unresolved issue that has been going on for quite some time now.

https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all

I did get candy royal yesterday even though I had to win 21 in a row as stated in a pop up message because of not playing.

Having to complete 21 levels to win the Candy Royale has nothing to do with you not playing. The 21 level requirement is a special version of the Candy Royale that is called the Golden Challenge and it only appears at the weekend.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback . I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

Alienscar

Yet I know I have one at least 3 or 4 races ! Yet no gold

Hello @spottedhorse not receiving gold for winning the Episode Race is not due to you not playing everyday it is just the result of an unresolved issue that has been going on for quite some time now.

https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all

I did get candy royal yesterday even though I had to win 21 in a row as stated in a pop up message because of not playing.

Having to complete 21 levels to win the Candy Royale has nothing to do with you not playing. The 21 level requirement is a special version of the Candy Royale that is called the Golden Challenge and it only appears at the weekend.

spottedhorse

https://community.king.com/en/candy-crush-saga/discussion/comment/3016061#Comment_3016061

I'll try the help link, although when I have used it they just refer me back to Community, never a real response from what I can see,,automated and never any real help.

RubyRoyce

https://community.king.com/en/candy-crush-saga/discussion/comment/3016201#Comment_3016201

I see

spottedhorse

I appreciate your comment,,,still no gold on previous races won.

It shouldn't take techs weeks to fix an issue in my opinion.

Alienscar

I agree @spottedhorse it shouldn't take weeks to fix an issue that as far as I can see they have caused themselves.

still no gold on previous races won.

From what I have read you need a lot of patience when dealing with Player Support. One approach that is often mentioned is that you have to keep emailing until you receive an answer that you like.