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⛔ Episode/Weekly Race Gold Bars only partially received or not at all

QueenB
QueenB Posts: 13,418 Community Manager
edited December 2023 in Support

Hi everyone,

We're aware that some of you have been experiencing difficulties in receiving your well-deserved weekly and episode race rewards.

There seems to be a hiccup with the All King Games system that's affecting the reward distribution 🛠️

We’re very sorry if any of these problems are affecting your gameplay and of any inconvenience caused. Rest assured that our teams are aware of all these issues, and are working hard to fix them as soon as possible.

Stay tuned for updates! 🕹️

Best Answers

  • kiara_wael
    kiara_wael Posts: 136,646 Candy Moderator
    edited December 2023 Answer ✓

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

  • PummyRaj
    PummyRaj Posts: 29,681 Candy Moderator
    edited December 2023 Answer ✓

    Hello @DruidS🤗  Hearty Welcome to our sweet King Community!

    I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

    Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

    If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

    If you have further questions, please reply back by typing in the blank box given below🍫🍫

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