⛔ Episode/Weekly Race Gold Bars only partially received or not at all

QueenB

Hi everyone,

We're aware that some of you have been experiencing difficulties in receiving your well-deserved weekly and episode race rewards.

There seems to be a hiccup with the All King Games system that's affecting the reward distribution 🛠️

We’re very sorry if any of these problems are affecting your gameplay and of any inconvenience caused. Rest assured that our teams are aware of all these issues, and are working hard to fix them as soon as possible.

Stay tuned for updates! 🕹️

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

PummyRaj

Hello @DruidS🤗  Hearty Welcome to our sweet King Community!

I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you have further questions, please reply back by typing in the blank box given below🍫🍫

aathin0305

I earned 25 coins but it showing only 6 coins , please check my earnings and help accordingly

kiara_wael

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/428416/my-earned-coins-are-showing-shortly-instead-of-26-its-displaying-6

Hello @aathin0305 🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you have lost gold bars from your game! If you are sure that you did not purchase any items with those 19 gold bars, I would suggest you to King Player Support and send a complaint.

You can scroll down all the way on this page and find “contact us” tab 👍

If you have any questions, you can reply back but typing in the blank box given below🍫🍫

Tahseen_Chughtai

How can I get them back

Alienscar

Hello @Tahseen_Chughtai there is a widespread issue at the moment that is effecting a lot of King's games. The issue makes it look like your game is offline so this could explain why your gold has disappeared.

https://community.king.com/en/blog/discussion/428410/ongoing-issue-all-games-showing-as-offline-issues-with-transactions-friends-or-events

2580000A

How can I get my gold bars?

swati19

recd only 5 gold bars in crossing a milestone level

Alina65

I won the race and didn’t get my 35 

QueenB

https://community.king.com/en/candy-crush-saga/discussion/428445/i-won-the-race-and-didn-t-get-my-35-bars

https://community.king.com/en/candy-crush-saga/discussion/comment/2884109#Comment_2884109

https://community.king.com/en/candy-crush-saga/discussion/comment/2884108#Comment_2884108

Hi everyone and welcome to the Community!

I'm sorry to hear that you have not received your Weekly Race Gold bars!

There is an issue at the moment that is affecting all King's games and could explain why you have not accepted your Gold Bars.

We hope to have this issue solved soon and that your Gold bars will find their way back to your game!

We'll keep you posted HERE!

rcwcc

I’ve won at least 3 episode races in a row & am not being credited the 45 gold bars I have won each time. How can these be added to my account & when will the glitch be fixed?