I changed my phone and now I can't access my old account.

Nima3839

Will this problem be solved? How long will I have to wait for an answer? Thank you

Nima3839

I hope my account will come back

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3057220#Comment_3057220

Thank you for that, Nima😊
First, let's try some troubleshooting steps, please!

(1) Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.

 

(2) Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.

 

(3) Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.

 

Try each of these steps and check if you will be able to log in or not!

Nima3839

Ok

Nima3839

I did all the things mentioned. But unfortunately, the same message comes again

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3057271#Comment_3057271

I am very sorry to hear that, Nima😕

Now, only thing that is left is to send a complaint to the King Player Support team. Since you cannot log into the game on your phone, I would suggest you to use this link —> https://soporto.king.com/contact

• While filling the form, make sure to select "Account Login Questions/Issues" at Topic;
• And, select "I have account login issues" at Subtopic;
• Explain the issue at "Tell us what you need" box;
• Submit the form.

You will be receiving an automated email, which is like an acknowledgement from King. Don't wait and send a reply through that email itself. An agent should be contacting you within 72 hours (depending on their busy schedule)!

Hope the Player Support team will resolve the issue quickly and you will log into the game soon🍫🍫

Nima3839

Call us, it won't connect under any circumstances. I've been typing for 8 hours. The problem is from King. No one is answering.

Nima3839

That means there is no one to really guide

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3057405#Comment_3057405

Hi Nima🙋‍♀️

Since none of the troubleshooting steps worked, only thing that's left is to contact the Player Support team. I have written the steps above. But, I am giving here again⬇️

Since you are not able to log into the game on your phone, please use this link —>  https://soporto.king.com/contact

• While filling the form, make sure to select "Account Login Questions/Issues" at Topic;
• And, select "I have account login issues" at Subtopic;
• Explain the issue at "Tell us what you need" box;
• Submit the form.

You have to do this from your side and must send the complaint.