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I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well. I tried turning the iPad completely off and back on and still get the error message.
they are not fixing anything. I’ve now lost all my gold and friends as well and just get a canned response from support. Im left to assume king just wants everyone to buy stuff when they do they stupid updates.
I just logged in to play today (after losing my gold bars yesterday) and am being asked for my date of birth again. I am afraid that if I input my date of birth, I will lose everything. I don't understand why this keeps happening to me. The last time I put I my DOB, I lost my profile picture, my friends, and my gold.
My problem is still not fixed since May 19. I lost my friend's, profile picture, and 5000 gold bars. I have continued to play a bit and earned 30 gold bars, but today those 30 disappeared. I don't understand what is going on.
If you have been reading these threads you will realise you are not alone. I know it is very frustrating but all we can do is hope that the powers to be manage to sort out the problems.😏
I log in with a Kingdom account and have lost everything except the level. The profile picture, hundreds of friends, more than 400 gold bars, extra lives, dozens of boosters.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
I am using my Kingdom account. *Edited by CM* "I was using my iPhone and I logged into my account today and found that my gold had disappeared. I had more than 2,000 gold and now I only have more than 20.i m sad
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
Logged in and was asked for my date of birth. Played a level and thought I would use some of the 30 gold I received from winning the last round… but I have no gold!
Tried the level again only to get bombarded by tutorials and a prompt to add friends… so my friends have gone too!
Then noticed my profile picture had changed :/
But I still have my boosters…but for how long?
*Edited by CM: Hold on a bit! Please remember to be sweet and kind - Our House Rules
Lost 200+ gold bars, avatar, friends, extra lives and boosters. Everything except my level. Seems issue 2.
Please I need help on how to retrieve my account back because I don't understand this update stuff anymore
My account updated itself and now I lost my account,my gold bars,my friends and I was at lvl 3443
It's so annoying
Also lost all my friends, gold, profile picture
I can’t even log back in because it is saying wrong email and password combination. I do not want to play starting from level 1 again. How do i get my progess back? With all the boosters and gold bars accrued?
Hello @Cautious05 can you provide a little more information please?
Did you see a message appear in your game telling you to update?
I lost my friends, profile picture, and gold bars. I am at the correct level and I still have all of my "boosters".
Thought I was the only one,it's so frustrating!!!
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress
Hello & Welcome to the King Community🤗
Are you logged into the game through Facebook or Kingdom account?
Are you using an iPhone?
New here? Sign in or create an account to join the fun.
I play Candy crush saga on my Kindle. I am now blocked because it tells me I need to update. I can’t seem to find a way to update. It’s become really frustrating. If anyone can help I’d appreciate it.
Hi and Welcome to the King Community
Thank you for the feedback . Please check this page here
Hello and Welcome to the King Community Susie @Susie1950🤗
I haven't found any helpful articles! Let me check with our Community In-charge on how to find an update on Kindle device, and will get back to you tomorrow🍫🍫
Why will the app store not open?
Hello @MimiFl🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Please reply by typing below🍫🍫
I keep getting prompts (for both Candy Crush and Bubble Witch 3) on my Kindle Fire 8.9 to update, but when I go to the app store, there's no way to update. And now the prompt on Candy Crush won't go away or let me play. When I look for how to fix it, the directions apparently apply to more recent versions of the Fire and don't work on mine.
Hello @funnyfarm28🤗 A Warm Welcome to the King Community!
I am not aware about the Kindle device. Let me our Community In-charge for assistance.
Can you tell me the App version of the game you have right now?
To reply, you can simply type below 🍫🍫
Hello again @funnyfarm28🙋♀️
Can you please show me a screenshot of the "prompt" you are seeing?
I'm having the same issue. App store won't open. The loading icon just spins but won't load. I use a Kindle Fire 10 (9th generation)
Hi everyone,
@funnyfarm28
@Susie1950
@MimiFl
@Olilpup
Your device might have been prompt to update as our system have noticed that the game is running on an older version and will need updating in order to work.
Please note that due to natural technological progress over time, it is possible that our games can no longer perform as originally intended on certain devices.
Could you take a screenshot of the message that you get and, if you get redirected, a screenshot from the App Store too? It’ll help us take a closer look!
Thanks 🙏
I finally found out the problem: the game requires a newer OS than my tablet uses. No warning, King just updated to a version I can't use, and I can't get back into the game to back it up. So I guess I'm screwed, over 3000 levels lost. Thanks King … It'd be nice if you warned people that they were about to not be able to access the game at all before you update.
How can I retrieve my original candy crush account
Just logged in to be greeted with a date of birth form. After completing it back to the main screen and my profile picture has changed my gold is gone and so are my boosters.
So how can I get it all back?
Before you send out an update, do you test them?
The same has happened to me! I’ve lost all my friends (approx 50), extra lives and 200 gold.
Unacceptable, they need to fix this ASAP.
Update lost all my friends and 500 Gold.
Not happy 🤬🤬🤬🤬🤬
Hi try this thread to see if your issue is covered as it seems related. If not post a new one in there or a mod might move this one.
This happened to me too
Absolutely right I have been playing for many years and we should have been notified or let us carry on with our version.
Alison
I had repeatedly connected my account to my Facebook account to save my progress over the past week. Today I had to upgrade the Candy Crush Saga app, and although my progress and my gold are available, the rest of my inventory was reset to zero. Can this be solved somehow so I can get my inventory back?
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
