App Update Issues⛔️Reported

krossi

I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well.
I tried turning the iPad completely off and back on and still get the error message.

Susie1950

I play Candy crush saga on my Kindle. I am now blocked because it tells me I need to update. I can’t seem to find a way to update. It’s become really frustrating. If anyone can help I’d appreciate it.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback . Please check this page here

https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/449968/updating

Hello and Welcome to the King Community Susie @Susie1950🤗

I haven't found any helpful articles! Let me check with our Community In-charge on how to find an update on Kindle device, and will get back to you tomorrow🍫🍫

MimiFl

Why will the app store not open?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450010/the-app-store-will-not-open

Hello @MimiFl🤗 A Warm Welcome to the King Community!

Which device are you using to play the game?

Please reply by typing below🍫🍫

funnyfarm28

I keep getting prompts (for both Candy Crush and Bubble Witch 3) on my Kindle Fire 8.9 to update, but when I go to the app store, there's no way to update. And now the prompt on Candy Crush won't go away or let me play. When I look for how to fix it, the directions apparently apply to more recent versions of the Fire and don't work on mine.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450024/candy-crush-wont-update-and-wont-let-me-play

Hello @funnyfarm28🤗 A Warm Welcome to the King Community!

I am not aware about the Kindle device. Let me our Community In-charge for assistance.

Can you tell me the App version of the game you have right now?

To reply, you can simply type below 🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450024/candy-crush-wont-update-and-wont-let-me-play

Hello again @funnyfarm28🙋‍♀️

Can you please show me a screenshot of the "prompt" you are seeing?

Olilpup

I'm having the same issue. App store won't open. The loading icon just spins but won't load. I use a Kindle Fire 10 (9th generation)

QueenB

Hi everyone,

@funnyfarm28

@Susie1950

@MimiFl

@Olilpup

Your device might have been prompt to update as our system have noticed that the game is running on an older version and will need updating in order to work.

Please note that due to natural technological progress over time, it is possible that our games can no longer perform as originally intended on certain devices.

Could you take a screenshot of the message that you get and, if you get redirected, a screenshot from the App Store too? It’ll help us take a closer look!

Thanks 🙏