Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
App Update Issues⛔️Reported
Answers
-
I finally found out the problem: the game requires a newer OS than my tablet uses. No warning, King just updated to a version I can't use, and I can't get back into the game to back it up. So I guess I'm screwed, over 3000 levels lost. Thanks King … It'd be nice if you warned people that they were about to not be able to access the game at all before you update.
0 -
How can I retrieve my original candy crush account
0 -
Just logged in to be greeted with a date of birth form. After completing it back to the main screen and my profile picture has changed my gold is gone and so are my boosters.
So how can I get it all back?
Before you send out an update, do you test them?
0 -
The same has happened to me! I’ve lost all my friends (approx 50), extra lives and 200 gold.
Unacceptable, they need to fix this ASAP.
1 -
Update lost all my friends and 500 Gold.
Not happy 🤬🤬🤬🤬🤬
1 -
Hi try this thread to see if your issue is covered as it seems related. If not post a new one in there or a mod might move this one.
2 -
This happened to me too
0 -
Absolutely right I have been playing for many years and we should have been notified or let us carry on with our version.
Alison
0 -
This happened to me too
0 -
I had repeatedly connected my account to my Facebook account to save my progress over the past week. Today I had to upgrade the Candy Crush Saga app, and although my progress and my gold are available, the rest of my inventory was reset to zero. Can this be solved somehow so I can get my inventory back?
0
