Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well. I tried turning the iPad completely off and back on and still get the error message.
Hello @Lemonheads🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Can you please show me a screenshots of those screens?
To reply back, you can type below. To post the screenshot, tap on the 2nd button located in the bottom left corner of the comment box🍫🍫
Candy crush saga wants me to update new version, but when I click the button, I get an "open" button and it takes me back to the new version screen and the update button.
ive lost my frinds and my profile picture&gold
Hello @krossi🤗 A Warm Welcome to the King Community!
Can you please let me know which software version is running on your iPad?
I could not see the version number of Candy Crush Saga you have right now on your device. Will you be able to look for that?
Looks like there are some issues going on in the game. Please do not reinstall your game as it will not help with the issue.
Once you reply back, I will report to our Community In-charge 🍫🍫
Hello and a Warm Welcome to the King Community to you all🤗 @Rachann , @silrex , @Zockstern , @littletroopr , @TaoMama , @GG2u and @Rajendra05
There are few different issues going on in the game right now! Can you all please let me know exactly which issue you are experiencing, and the device you are using?
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress;
Issue Two —> Logged in with Facebook & lost Gold Bars;
Issue Three —> Logged in with Facebook and receiving "connection error" / wrong email & password message; Thank you all 🍫🍫
Same issue, have lost 500 gold bars and all my friends.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
If my recent experience with the update is anything to go by, you may be lucky if it wont update. 😫
and Then when I close that message out, it brings me to the App Store and it’s updated.
I get this message
What happens when you press the update button?
Wed May 15, 2024 my entire page changed. All friends gone, avatar changed and will not allow me to change it back. No rewards, no gold, different area of game. No 3000 badge. I don't like that avatar. My interest is almost gone.
Hello @evildog🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Can you show me a screenshot of what you see?
Also, a screenshot of the pop-up message if you see any?
To reply, you can type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
..
ah I’ve been playing on my phone and I think you answered the question the upgrade actually uninstalled and reinstalled the game 🫤
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.
Please check links bellow about lose booster!
Hello @lspring2017🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Which device are you using to play the game?
Please reply by typing below.
This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬
I had repeatedly connected my account to my Facebook account to save my progress over the past week. Today I had to upgrade the Candy Crush Saga app, and although my progress and my gold are available, the rest of my inventory was reset to zero. Can this be solved somehow so I can get my inventory back?
This happened to me too
New here? Sign in or create an account to join the fun.
I play Candy crush saga on my Kindle. I am now blocked because it tells me I need to update. I can’t seem to find a way to update. It’s become really frustrating. If anyone can help I’d appreciate it.
Thank you for the feedback . Please check this page here
Hello and Welcome to the King Community Susie @Susie1950🤗
I haven't found any helpful articles! Let me check with our Community In-charge on how to find an update on Kindle device, and will get back to you tomorrow🍫🍫
Why will the app store not open?
Hello @MimiFl🤗 A Warm Welcome to the King Community!
Please reply by typing below🍫🍫
I keep getting prompts (for both Candy Crush and Bubble Witch 3) on my Kindle Fire 8.9 to update, but when I go to the app store, there's no way to update. And now the prompt on Candy Crush won't go away or let me play. When I look for how to fix it, the directions apparently apply to more recent versions of the Fire and don't work on mine.
Hello @funnyfarm28🤗 A Warm Welcome to the King Community!
I am not aware about the Kindle device. Let me our Community In-charge for assistance.
Can you tell me the App version of the game you have right now?
To reply, you can simply type below 🍫🍫
Hello again @funnyfarm28🙋♀️
Can you please show me a screenshot of the "prompt" you are seeing?
I'm having the same issue. App store won't open. The loading icon just spins but won't load. I use a Kindle Fire 10 (9th generation)
Hi everyone,
@funnyfarm28
@Susie1950
@MimiFl
@Olilpup
Your device might have been prompt to update as our system have noticed that the game is running on an older version and will need updating in order to work.
Please note that due to natural technological progress over time, it is possible that our games can no longer perform as originally intended on certain devices.
Could you take a screenshot of the message that you get and, if you get redirected, a screenshot from the App Store too? It’ll help us take a closer look!
Thanks 🙏
I finally found out the problem: the game requires a newer OS than my tablet uses. No warning, King just updated to a version I can't use, and I can't get back into the game to back it up. So I guess I'm screwed, over 3000 levels lost. Thanks King … It'd be nice if you warned people that they were about to not be able to access the game at all before you update.
How can I retrieve my original candy crush account
Just logged in to be greeted with a date of birth form. After completing it back to the main screen and my profile picture has changed my gold is gone and so are my boosters.
So how can I get it all back?
Before you send out an update, do you test them?
The same has happened to me! I’ve lost all my friends (approx 50), extra lives and 200 gold.
Unacceptable, they need to fix this ASAP.
Update lost all my friends and 500 Gold.
Not happy 🤬🤬🤬🤬🤬
Hi try this thread to see if your issue is covered as it seems related. If not post a new one in there or a mod might move this one.
Absolutely right I have been playing for many years and we should have been notified or let us carry on with our version.
Alison
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
