Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Login
Options
King_admin
Posts: 3,343 Level 3
in Support
Comments
-
Hello @CarHuiz🤗 A Warm Welcome to the King Community!
I don't think that the opening post is the same as the issue you are experiencing right now!
Thank you for informing that you are playing on Chromebook.
I do not have Chromebook, hence I am not familiar about how it works!Do you play the App version of the game OR do you play on Chrome browser? If it is App version, do you log in through Facebook OR King account?
Please reply back by typing below🍫🍫
-
Hello @CarHuiz 🤗 Thank you for replying back!
Are you logged into the game through Facebook OR King account (with email)?
Can you show me a screenshot of that email you have received? Please cover your name, email address, etc.,
To post your screenshot, tap on the 2nd icon located in the bottom left corner of the comment box.
-
Hello @CarHuiz🤗 Thank you for replying back!
Looks like you are experiencing the same glitch as many other players in this discussion —> Unable to log into Kingdom, lost Friends list, Gold Bars, etc., Our Community In-charge updated us today that the issue was fixed today.
There are the steps provided by our Community In-charge. Please try these steps👇️and see if it works…
The issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.
All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉
