goudstaven

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3077732#Comment_3077732

Thanks Nancy!

I need to know these details too… do you remember from how many races did you not receive the Gold Bars? Did you happen to take & save any screenshots of you winning the Race?

Did you ever try to contact the King Player Support team and send a complaint about your missing reward?

NancyTraché

https://community.king.com/en/candy-crush-saga/discussion/comment/3079919#Comment_3079919

i don't take any screenshots and i don't counter how many i don't get.

yesterday it was again that i don't get it

and i also don't contact support

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3079933#Comment_3079933

Thank you, Nancy!

I have reported your issue to our Community In-charge. I will get back to you once I find anything!

Have a sweet day ahead🍫🍫

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3079933#Comment_3079933

Hi Nancy,

In these cases, you might want to try updating your browser or perhaps try a different one if you have access to it. If you use Chrome, try Edge or Vice versa.

You can also try clearing the browser cache as there might be a bug causing issues when trying to use your Gold Bars.

How do I empty my browser cache?In Chrome

1. On your computer, open Chrome .
2. At the top right, click More. Clear browsing data.
3. Choose a time range, like Last hour or All time.
4. Select the types of information you want to remove.
5. Click Clear data.

By the way, what happens when you try to use Gold Bars? Do you get any error message or does the game get stuck in loading?

NancyTraché

https://community.king.com/en/candy-crush-saga/discussion/comment/3080144#Comment_3080144

my pc and browser are up to date

if i want to use the goldbars get i the popup to buy

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3080218#Comment_3080218

Hmm, if you're being asked to purchase Gold Bars then you might not have a enough for the purchase you want to make.

How many Gold Bars do you currently have and what is it that you are trying to use it for? Is it to buy extra moves or a specific booster?

NancyTraché

now i have 9 bars en mostely i buy extra moves

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3080332#Comment_3080332

And you are trying to use the 9 Gold Bars you have left to buy extra moves? The cost for extra moves is 10 Gold Bars, can you confirm how many Gold bars your game is asking for extra moves?

NancyTraché

normally i must have more than 9, i had just earned 25 bars but i don't get them and i don't know it

extra moves costs 10 bars