Why can’t I play music while playing Candy Crush - ❗A fix is on the way!

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported to the game Team

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454862/cant-play-and-have-background-music-or-pip-videos

Hello @hebasita🤗 A Warm Welcome to the King Community!

Few days ago, another player came with same complaint and these are the steps that our Community In-charge gave them⬇️

Sorry to hear you're having trouble with Picture in Picture mode. Sometimes an update can change the settings on your device so here are a few steps you can try to get it working again:

1. Update the Game and the iOS —> Ensure both your game and iPad are updated to the latest versions.
2. Check Picture in Picture Settings —> Go to Settings > General > Picture in Picture on your iPad and make sure it’s enabled.
3. Restart your device —> Sometimes a simple restart can fix minor glitches.

Please try all those steps and see if it helps or not!

If you are still looking for help, please type below🍫🍫

hebasita

https://community.king.com/en/candy-crush-saga/discussion/comment/3090070#Comment_3090070

Hi,

Thanks for your response. I have tried all the steps and unfortunately the issue is not resolved. I am hoping the team can look into the issue.

Again thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3090118#Comment_3090118

Hello @hebasita🤗

Thank you for trying the steps and replying back to let us know how it went! Let me give a heads-up to our Community In-charge, so that they can report to the game Studio.

Thank you for your patience & understanding 🙏

davidohenemensah

on am iphone 11

davidohenemensah

https://community.king.com/en/candy-crush-saga/discussion/comment/3089969#Comment_3089969

nope..it used to support it.Just recently it started behaving this way.But it plays the sings when I disconnect the game from the internet.That’s not right

davidohenemensah

On an iPhone 11

daradeedah

Thank you. I use an IPhone SE. Just to note that the sound settings for the game are turned off. I wonder if it has anything to do it with ladders software update. Looking forward to your feedback. Ciao

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3090171#Comment_3090171

We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.

In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉

Thank you for your patience, and we hope to have this resolved for you soon.

mikel84201

why is my podcast shutting ofc