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Hi everyone experiencing this issue,
I'm sorry to hear about the trouble with playing music or audio in the background while playing Candy Crush Saga. We're not sure what might have happened, but I'll share your feedback with the developers and see what they can find out.
In the meantime, please make sure your device is updated to the latest iOS version. Also, could you please provide us with your Game ID? You can find it by following these steps HERE
Thank you for your patience, and we’ll do our best to get this resolved for you!