Why my candy crush page turned dim. cannot play

Garffy

Since yesterday, when I open the game, the screen goes dark and it doesn't respond to any touch inputs. I am using a Samsung S23 Ultra with Android. I have tried uninstalling and reinstalling the game. Using my family member's account works perfectly, but the issue only occurs with my account. Could it be that my account was blocked because I played on multiple Android devices?

lauricrush

I am having the same problem, I play on Facebook!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453400/why-my-candy-crush-page-turned-dim-cannot-play

Hello @Garffy🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! But, no! I don't think your account is blocked! I have seen complaints from few other players too!

Let me ask our Community In-charge and get back to you🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3080822#Comment_3080822

Hello @lauricrush🤗 Welcome back to the King Community!

I am sorry to hear about the issue in your game! Did you try to play the game on a different browser?
If you didn't, can you check and let me know?

If you have Windows 10/11 on your computer, please download the App through Microsoft Store and see if can play the game.

Please let me know how it goes🍫🍫

Garffy

https://community.king.com/en/candy-crush-saga/discussion/comment/3080856#Comment_3080856

Thank you for your prompt response.

I tried logging into my family member’s account on the same device, and it worked perfectly fine. It’s only my account that’s having this issue. If I have been blocked, please let me know so I can stop waiting and stop searching for a solution.

lauricrush

https://community.king.com/en/candy-crush-saga/discussion/comment/3080857#Comment_3080857

I did try another browser and its working fine, Thanks for replying and helping me !!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3082067#Comment_3082067

I am glad to know that your game is working fine, now @lauricrush🤗

Keep crushing & have a great rest of the week🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3081711#Comment_3081711

Hello @Garffy🤗 I don't think your account is blocked!

Please don't worry! I am trying to find out from our Community In-charge. I will get back to you as soon as I have an update.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3081711#Comment_3081711

Hi Garffy,

Hmm.. there must be a bug as we do not block players from playing o multiple devices! Do you happen to have a different device that you can try game on and see if the same thing happens?

In the meantime, may I have your Game ID?

Thanks 🙂

Garffy

https://community.king.com/en/candy-crush-saga/discussion/comment/3082374#Comment_3082374

Hi,

I tried logging into my account on several devices, and the same issue occurred. Sometimes I can get into the game just before the screen turns dim. After completing one level, it turns dim again and I can't continue. My Game ID is 1130205485, and I log in using Facebook.

However, my account returned to normal last night and I can now play the game without any issues. Thank you for your response and help😘. Have a great night and weekend!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3083094#Comment_3083094

Hello dear @Garffy🤗

Thank you so much for updating us to inform that the issue is resolved in your game!

Just like for other players we were helping out, this "grey screen" issue in your game also resolved by itself!! Hope it will not bother you again!

Back to enjoying your game and crushing those candies 🌟🌟