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Why my candy crush page turned dim. cannot play

Garffy
Garffy Posts: 3 Newbie
edited June 6 in Support

Since yesterday, when I open the game, the screen goes dark and it doesn't respond to any touch inputs. I am using a Samsung S23 Ultra with Android. I have tried uninstalling and reinstalling the game. Using my family member's account works perfectly, but the issue only occurs with my account. Could it be that my account was blocked because I played on multiple Android devices?

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