Connect account to Candy Cush progress

Trice101

Connect account to Candy Cush progress

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454153/connect-account-to-candy-cush-progress

Hello @Trice101🤗 A Warm Welcome to the King Community!

Can you please explain a bit more about the issue you are experiencing?

Are you not able to connect to the game OR you lost your level progress and you are finding yourself at level 1? Which device are you using?

The more details you provide, the better assistance we can provide.

To reply back, please type below🍫🍫

Trice101

https://community.king.com/en/candy-crush-saga/discussion/comment/3085838#Comment_3085838

I do not have the option of syncing my progress under my king account. This option is missing from my profile.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3085929#Comment_3085929

Thank you for replying back @Trice101🤗

The game and King system has changed a bit and now, you can link with King account through the game on your mobile device itself.

Which device are you using to play the game?

Trice101

https://community.king.com/en/candy-crush-saga/discussion/comment/3085947#Comment_3085947

I have an iPhone and I used the same credentials for Facebook and King.com to log in and the levels are still different on the new and old devices.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3085953#Comment_3085953

Thank you very much for the screenshots @Trice101, which helped me to understand the issue you are experiencing!
It is not the syncing issue with the accounts, but devices!! This has been a common complaint since past couple of weeks!!

Let's try something and see if it helps or not! Follow the steps & suggestions provided in this link provided in Help Article —> My game progress is different on two devices

Please let me know how it goes🍫🍫

Trice101

https://community.king.com/en/candy-crush-saga/discussion/comment/3085955#Comment_3085955

Thank you. I've tried all of this and it still does not work. Is there a customer service email I can contact?