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it’s been six moth, non of update or suggested “fixes” worked.
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are stuck with the Chocolate Box glitch!!
Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?
Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!
yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯
I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄
I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899
Hi there and welcome to the Community,
Thanks for reporting this issue.
You can try the following simple troubleshooting steps that will normally fix the issue:-
1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or
2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.
If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-
a) type and device model you're using to play your game;
b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.
Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏
@PummyRaj @bearwithme
I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.
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hello. I haven’t received an update @PummyRaj 😢
Unable to clam the chocolate box since October 2023.. keeps saying connection error. I tried everything. It’s adding 3 clicks and time after every game. It’s so annoying.
Here is my information again
Hello Viktoria🤗
As informed by our Community In-charge —> Here, in the previous page, the issue is still being investigated by the Candy game Studio. Once the issue is resolved, it will be updated in this discussion thread itself!
I can understand the frustration about this long lasting glitch! Unfortunately, there is nothing we, as players, can do nothing but wait 🙃
Thank you for your patience & understanding🙏
Hello @franckmartin36🤗 A Warm Welcome to the King Community!
I am sorry to hear that the basic troubleshooting steps did not help with the issue! I am wondering if your game is also stuck with the glitch that few other players are experiencing!!
It is being investigated by the Candy game Studio, but there is not fix yet! Please check the update by our Community In-charge posted on the 17th (click on the Green letters to open the comment).
Hopefully, the issue will be resolved soon you all will be able to get back to having the fun with Chocolate Box feature again🍫🍫
User ID: 12413509245
platform ANY (windows 11, windows 10, android)
This is ACCOUNT issue, not app.
pls fix it
hi @PummyRaj any update on the chocolate box?
No, dear! Not yet😕
Just turn it off or RESET…
Hi, I have purchased rewards. Ever since you stopped me to get free rewards by watching adds. That is not fair. instead of supporting customer to to buy rewords you stop them to use free rewards by watching adds. If I don’t get the free rewords I will stop plying and remove the app. Thanks
My candy crush saga game is not starting, various times i reinstall it but problem is not resolve..
Temu reklame me stalno izbacuju iz igrice.
how come when I buy something for 14.99 it charged me over 49 dollars
Dear sir made a successful payment of 35 rs but 10 gold doesn't add to my account my user id is 4478944257 kindly check it. I have attached a ss of payment
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
