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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
Hi and Welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps
HERE
on how to get intouch with our Player Support Team that handles these issues.
Hallo habe den Jackpot geknackt aber mir wurde nicht angerechnet. Bitte um kurze Antwort.
Hello @SindyRoach🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Candy Royale in your game! I am sorry to say that I did not understand the issue! Can you please explain a bit more?
Thank you🍫🍫
Thank you, I have tried all the usual "remedies". I stopped playing a high level because it was old & dysfunctional. 😌This problem is with how the program was written.🙄 👉️ Now I see some people have figured out how to get endless lives & create "mules" to utilize this. 😑 First found in the middle east & many are catching on. 😒
Hi and welcome to the King Community
Thank you for reporting in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.
Candy crush saga Candy Royale does not work, has never worked
@kiara_wael @Diamond_Lim lets try someone to see if I can get a response from you to my ongoing issues with the Candy Royale event. Today six levels levels to complete. Eliminated from event after I won the first level and before I was even able to start the second level. Still using the same single life. Issues are not fixed and I am not sending any more complaints to King Customer Care who keep referring me here to the Community for assistance. I have yet to receive an acknowledgement of my continuous posts so who do you suggest I contact for my missing 360+ Gold Bars.
@PummyRaj your posts in this thread are also incorrect for reaching Customer Care regarding issues with this event. Perhaps you could confirm the correct point of contact and respond appropriately. Thanks
August 26, 2024 - 7:50 PM NST
Hi Colleen🤗
I am so sorry for not attending to your previous comments! I did not receive any of your tag notifications! I saw that there are new posts in this thread! Hence, opened to check in!
The steps I have provided is the best way to reach the King Player Support team for our missing rewards, Colleen! But, you are right! We are not receiving help sometimes! I too have experienced this issue (with both Candy Royale and Episode Race)!! But, I did not have time to keep following up with them, hence, just gave up😕
Hope @QueenB will be able to provide some assistance with this regards🤞
Thank you, I am just looking for someone who can confirm that the issues with Candy Royale have not been resolved. I have given up with King Customer Care on many issues. I did not receive 360+ Gold Bars which is directly related to the Candy Royale new tiered system, but the issue has been fixed, I think not.
@QueenB has been tagged many times in my posts. I am just looking for someone, anyone, to acknowledge that things are definitely not fixed for this event and that they are still being investigated.
I thank you for at least acknowledging my tag, have a great day😊
August 27, 2024 - 06:40 AM NST
I am thinking that she might be in the same boat as we all are Colleen… not receiving the tag notifications! Whenever there is a glitch in the Community, it always affects the tag notifications!!
I will send your complaint to her 🙏🏼
Thank you so much 😊
@PummyRaj happy to report that Candy Royale worked this morning and I was able to collect the 200 Gold Bars. Have a great weekend 😊
August 30, 2024 - 02:05 PM NST
I am very glad to know that Colleen😍
It is all the magic of QueenB💕
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