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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
I am very glad to know that Colleen😍
It is all the magic of QueenB💕
@PummyRaj happy to report that Candy Royale worked this morning and I was able to collect the 200 Gold Bars. Have a great weekend 😊
August 30, 2024 - 02:05 PM NST
Thank you so much 😊
I am thinking that she might be in the same boat as we all are Colleen… not receiving the tag notifications! Whenever there is a glitch in the Community, it always affects the tag notifications!!
I will send your complaint to her 🙏🏼
Thank you, I am just looking for someone who can confirm that the issues with Candy Royale have not been resolved. I have given up with King Customer Care on many issues. I did not receive 360+ Gold Bars which is directly related to the Candy Royale new tiered system, but the issue has been fixed, I think not.
@QueenB has been tagged many times in my posts. I am just looking for someone, anyone, to acknowledge that things are definitely not fixed for this event and that they are still being investigated.
I thank you for at least acknowledging my tag, have a great day😊
August 27, 2024 - 06:40 AM NST
Hi Colleen🤗
I am so sorry for not attending to your previous comments! I did not receive any of your tag notifications! I saw that there are new posts in this thread! Hence, opened to check in!
The steps I have provided is the best way to reach the King Player Support team for our missing rewards, Colleen! But, you are right! We are not receiving help sometimes! I too have experienced this issue (with both Candy Royale and Episode Race)!! But, I did not have time to keep following up with them, hence, just gave up😕
Hope @QueenB will be able to provide some assistance with this regards🤞
@kiara_wael @Diamond_Lim lets try someone to see if I can get a response from you to my ongoing issues with the Candy Royale event. Today six levels levels to complete. Eliminated from event after I won the first level and before I was even able to start the second level. Still using the same single life. Issues are not fixed and I am not sending any more complaints to King Customer Care who keep referring me here to the Community for assistance. I have yet to receive an acknowledgement of my continuous posts so who do you suggest I contact for my missing 360+ Gold Bars.
@PummyRaj your posts in this thread are also incorrect for reaching Customer Care regarding issues with this event. Perhaps you could confirm the correct point of contact and respond appropriately. Thanks
August 26, 2024 - 7:50 PM NST
@QueenB
Candy Royale - I started playing this event today for 9 wins in a row. After winning two levels the requirements automatically changed to win 6 levels in a row. Then before this could be completed I was eliminated again after I crossed from one episode to the next.
Again, could this be investigated. I have received nothing from King Customer Care using the submission form right here in the Community.
Thanks, have a great day.
August 22, 2044 - 07:35 PM NST
Candy Royale appeared yet again on my device this morning. Tier 1 this time for 18 wins. The event restarted three times for the 18 level wins before it actually started counting the levels that I was completing on a single life. I am happy to report that in the end this time that I did receive the 77 Gold Bars when I completed the event. Still curious where the other 361 Gold Bars have gone from previous wins that were not awarded to my game.
August 19, 2024 - 05:55 NST
@PummyRaj @QueenB
This issue is definitely not fixed despite the indication in this post.
This morning Candy Royale at Tier 2 for 21 levels which I completed did not reward the 58 Gold Bars. Immediately after it loaded Candy Royale again at Tier 2 for another 21 levels. This time I did not receive yet another 58 Gold Bars for a second time after completion using a single life as required.
Candy Royale Tier 2 is loaded for a third time to play again with 21 levels to complete. This time I purposely got myself eliminated for the third round because I had enough to this event and it's internet connectivity messages. To date I have not received 361 Gold Bars from the Candy Royale Tiered Event. I have sent many submissions to King Customer Care and I keep getting referred here to the Community.
Please have someone investigate this and confirm if and when I will receive my Gold Bars. I have many screenshots to confirm what has happened but I am not sure exactly where I should be sending them anymore.
Thanks, have a great day😊
August 18, 2024 - 06:40 NST
In the last week alone I have not received 63 Gold Bars, 144 Gold Bars and yesterday 38 Gold Bars from Candy Royale. I have posted all the particulars on another thread if you are looking for more details.
I have sent multiple online submissions to King Customer Care and I keep getting referred back to the Community with no explanation or a direct link to a specific thread that addresses my concerns.
Any assistance you can provide will be appreciated. Have a great day 😊
August 15, 2024 - 06:50 AM NST
As I have said, Candy Royale has NEVER rewarded me, ever. Please stop sending me everything that has Candy Royale in the text. It's in not a fix.
Hello, why in Candy Royal when you have no left opponents (it is only you 1/100) and win the reward the prize is separated by 2?!?! This was not like that and it is not honest to get half prize.
We're sorry to hear about the issue. Rest assured, we'll ensure the missing Gold bars are added to your game soon. Please keep an eye on it, and we apologize for the inconvenience caused 😕
hi two day ago a have won 168 gold bars abs they never appeared in my account. How to dlove this please
Hello @KenzoQ We think there was an error in the last round of Candy Royale as a lot of other players have complained about this as well. Please be patient on this as the Community Manager has been alerted and will hopefully find out how you can all get the prize you earned.
@PummyRaj
Hi and Welcome to King Community
Thank you for reporting , In the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
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