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Candy crush saga Candy Royale does not work - ❗FIXED!

SindyRoach
SindyRoach Posts: 12

Level 2
edited August 6 in Support

Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned

Best Answers

  • PummyRaj
    PummyRaj Posts: 44,046
    edited June 25 Answer ✓
    https://community.king.com/en/candy-crush-saga/discussion/456784/how-can-i-can-solve-this

    Hello @GodSKill🤗 A Warm Welcome to the King Community!

    Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏


    But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔

    You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️

    • Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
    • Click on the ? icon in Settings window;
    • In the Help Center, go down to "Events" and click on it;
    • Look for "Candy Royale" and click on it;
    • Scroll down all the way and click on "Contact Us";
    • Fill the form and send your complaint.

    If you have further questions, please type below🍫🍫

  • PummyRaj
    PummyRaj Posts: 44,046
    edited June 25 Answer ✓
    https://community.king.com/en/candy-crush-saga/discussion/comment/3100080#Comment_3100080

    Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,

    If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).


    While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.

    After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!


    I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!

    If I have any update, I will get back to you tomorrow.


    Thank you so much for your patience & understanding🙏

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi everyone!

    Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.

    Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!

«134567

Answers

  • SindyRoach
    SindyRoach Posts: 12

    Level 2

    Candy crush saga Candy Royale does not work, has never worked

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi and welcome to the King Community

    Thank you for reporting in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi and welcome to the King Community

    Thank you for reporting in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.

  • SindyRoach
    SindyRoach Posts: 12

    Level 2

    Thank you, I have tried all the usual "remedies". I stopped playing a high level because it was old & dysfunctional. 😌This problem is with how the program was written.🙄 👉️ Now I see some people have figured out how to get endless lives & create "mules" to utilize this. 😑 First found in the middle east & many are catching on. 😒

  • PummyRaj
    PummyRaj Posts: 44,046
    https://community.king.com/en/candy-crush-saga/discussion/comment/3095817#Comment_3095817

    Hello @SindyRoach🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue with the Candy Royale in your game! I am sorry to say that I did not understand the issue! Can you please explain a bit more?

    Thank you🍫🍫

  • Przemo7147
    Przemo7147 Posts: 5

    Level 2

    Hallo habe den Jackpot geknackt aber mir wurde nicht angerechnet. Bitte um kurze Antwort.

    Screenshot_2024-06-24-10-52-59-862_com.king.candycrushsaga.jpg

  • kiara_wael
    kiara_wael Posts: 156,983
    edited June 25

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.


  • Przemo7147
    Przemo7147 Posts: 5

    Level 2
    edited June 25

    Was soll ich Folgen?? Da ist doch Nichts.

  • piff
    piff Posts: 2

    Level 1

    I had passed a lot of levels or something it said was supposed to receive 80 gold bars only received 14,why?

  • Alienscar
    Alienscar Posts: 16,461
    edited June 25

    Click on the HERE button in @kiara_wael post @Przemo7147

Hey! Would you like to give us your opinion?

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