Candy crush saga Candy Royale does not work - ❗Under Investigation!

kiara_wael

Hi and Welcome to the King Community

Which events are you play ?

piff

https://community.king.com/en/candy-crush-saga/discussion/456724/gold-bars

candy crush

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3099524#Comment_3099524

In dem Text von Kiara tippe auf das Wort "HERE"!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/456724/gold-bars

Hello @piff 🤗 A Warm Welcome to the King Community!

Do you remember if the event you played was “Candy Royale” - where you will be playing between 5 levels to 21 levels and share a jackpot of 500 to 1200 Gold Bars with the players who won the race (out of 99 other players)?

Do you have any screenshots to show that you were supposed to receive 80 Gold Bars?

To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫

Trish_Biggins

I have just come 2nd place in a challenge with 1 other player the reward was 500 gold bars to share so 250 gold bars, however only 70 was put on my ac ount?

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting Ill pass this feedback to the game team. and Which events are you play , In the meantime  If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/456765/challenge-rewards

Hello @Trish_Biggins🤗 A Warm Welcome to the King Community!

You really won the Jackpot in your Candy Royale race!! Congratulations🤩👏👏

But, I am sorry to hear that you did not receive all your well deserving Gold Bars!! For any missing rewards, you will have to contact King Player Support team and send a complaint.

Are you playing the game on Facebook Browser or on a mobile device?

Please reply by typing below🍫🍫

GodSKill

Today I logged into my account and then i received a pop up telling me i got 700 gold from an event (i dont really remember the title, but was the one that could give a total of 1400 gold), the thing is I didn't receive anything at all, how can I can solve this?

celticsibh

I got a pop up that I won 250 gold bars by sharing the pot with 1 other player but my gold bars have not been added to my account.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/456787/i-won-250-gold-bars-in-candy-royale

Hello @celticsibh🤗 A Warm Welcome to the King Community!

Hearty Congratulations for winning the big Jackpot amount of Gold Bars👏👏👏

I am sorry to hear that you did not receive your well deserved reward into your game! You will have to send a complaint to King Player Support team and request for your missing reward.

Can you please tell me which device you are using? So that, I can provide you proper steps to send your complaint?

To reply back, simply type below🍫🍫