This ad freezes and can't get extra helps! Who do I contact to get this ad fixed,

Buttonguy52

This ad freezes every time it pops up,

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457176/this-ad-freezes-and-cant-get-extra-helps-who-do-i-contact-to-get-this-ad-fixed

Hi Buttonguy52,

Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:

1. Restart the Game: Sometimes, restarting the game can help clear any temporary glitches.
2. Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
3. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
4. Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:
   • Open the game app and go to the settings menu (gear icon).
   • Tap on the "?" and select the topic of the issue.
   • Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.

Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.