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This ad freezes and can't get extra helps! Who do I contact to get this ad fixed,
Answers
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Hi Buttonguy52,
Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:
- Restart the Game: Sometimes, restarting the game can help clear any temporary glitches.
- Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
- Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue.
- Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.
Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.
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Hi @PummyRaj,
Have you noticed the complaints about this nothing but increased after QueenB said they were gonna work on getting it fixed. There's lots of complaints already here at the Community (separate posts). This has been ongoing for quite a while now, and to me it almost seems like complaints are being ignored. And that's pretty disappointing (again). Please do take this seriously, don't forget about this.Have a nice evening…
