⛔ Error Connecting to App Store - Under investigation!

Tranterbleu

Mine still isn't working either. 😔

Tranterbleu

QueenB

Aug 13, 2024

Hi everyone,

Just leaving an update on the connection issue.

It's generally a connectivity problem, but we're looking into any potential bugs on our end that might be exacerbating the problem.

In the meantime, try the following steps if you haven't already and see if that helps improve the game:

• Restart Your Device: This usually reconnects and refreshes your links to the Store.

• Update the Game: Ensure your game is updated to the latest version.

• Clear Cache:
  • Android:
    • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
    • Also, clear cache for Google Play Store:
      • Go to Settings > Apps > Google Play Store > Storage > Clear Cache.
      • Repeat for Google Play Services.
  • iOS:
    • Clear Cache for App Store (iOS):
    • There isn't a direct way to clear the cache for the App Store, but you can try logging out and back into your Apple ID:
    • Go to Settings > [Your Name] > Sign Out. Then sign back in.

If the issue persists, please contact the King Player Support team for further assistance:

1. Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Go down to "Technical & Connection Issues" and click on it.
4. Select any suitable option and open it.
5. Scroll down and click on the "Contact Us" option at the bottom of the page and provide details about the issue.

Thanks for your patience while we continue to investigate!

Hi @QueenB, I find the Help Centre isn't helpful. I'm still trying to get the 30 gold bars that I won in a contest here and all we've been doing these last couple of days is sending the same e-mails to each other! I won't be playing or taking part in any competitions for this game until this issue is fixed. I'm not wasting my time anymore, it takes the fun out of playing Candy Crush Saga.

1607Bihac

still not working!!!!

tessy1215

anemarie

Jul 1, 2024

https://us.v-cdn.net/6030983/uploads/NTFHYZ9PEJF7/img-0783.png

Five minutes stuck on this and I have gold bars!!!!!

I am having trouble with purchasing, with internet connection

1607Bihac

still not working connection to App store!!!

SuperMary0

Same here, performed all of the above, iphone 14 and now 15 ProMax-emailed support but this is going on at least 8 months. Stuck at 4914. I can play, but cannot continue, purchase, earn bonuses. I cannot use lives or request lives.

Tranterbleu

https://community.king.com/en/candy-crush-saga/discussion/comment/3147132#Comment_3147132

Hello @SuperMary0 and welcome to the Community. I have the same problem and I play via Windows 10. I've stopped playing this game as I can't save my progress. I hope you have better luck with emailing "Support", they kept me going round in circles! All the best to you, 😉

RBM0417

Same here. Wonder if they are really trying to fix the problem - shouldn't take days. Guess I need to find another game to spend my money on!

MarieElizabeth

September 1, 2024 Since I joined the community I can't connect to buy boosters to get through the game. It is so annoying because you get so far in the game and then you're bounced out of the game and lose your lead

trailmix

Same issue since late yesterday.

Using a PC on Facebook.