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Unfortunately, there was an issue with the automatic payout of Gold Bars, so some players will need to reach out to us so we can manually add them. If players don’t provide their ID numbers, they might not receive their rewards. I'll be here at the beginning of each month, so I’ll gladly help those who need their Gold Bars added manually.
If you know someone who missed their rewards, please encourage them to reach out 😊
@christinewupp True I got only 6 months out of the year last year on the event. Reported it many times to support and still didn't get them. Lol half the time support had no idea what I was talking about. This year so far I didn't get them 3 months so far. Get it 1 month then they will skip a month.
Thanks for getting back to me!
Your game have been affected by the issue so you will need to request for the Gold Bars to be added every month, I'm happy to do this for you, I just need a friendly reminder sometimes 😅
So when was the last time you got your rewards this year?
Thanks for confirming and I believe Player Support has handled this already so you 100 GB should be in your game 😉