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🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!
Answers
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Hello @dfriday1975🤗 A Warm Welcome to the King Community!
I am sorry to hear that you have deleted the App due to the issue with Treasure Hunt feature!
That is right! If we reinstall the game App, we will lose our saved boosters and stored lives! But, not the level progress!! There must have been a glitch or connection error when you reinstalled the App!!
It has been 3 days! Did you get your game progress back now?
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Hi @dopje sorry, but I don't think you will get any help with your issue here. Issues with the Treasure Hunt freezing players' games has been going on since Sept 2023, but the issue has been fobbed off as just a glitch. The advice is just to restart your game. Whilst that might work it doesn't address the underlying issue that is causing the issue in the first place.
Here are just a few examples from just this month @QueenB
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Hi ngsbrown,
Sorry to hear that you're experiencing issues with the Treasure Hunt feature. Here are a few steps you can try to resolve this problem:
- Restart Your Device: Sometimes, a simple restart can fix temporary glitches.
- Update the Game: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
- Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Free Up Space: Ensure your device has enough free storage space, as low storage can cause apps to freeze.
Hope this helps 🙂
