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🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!
Answers
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I was told to delete and reinstall the app as well. When I did that all of my boosters were gone? I have hundreds. Now I read that if I delete the app they erase all the boosters with my saved progress. What is the point of saving?
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why isn’t treasure hunt working
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Hi Welcome to the King Community
Check your latest version of your game and device software update.
We've noticed some concerns about treasure hunt or not working in the game. We want to clarify treasure hunt feature, is currently in a testing phase within the game. You may mail player support area contact us. Thank you for joining us, have a good day
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The screen freezes whenever I click on Treasure Hunt in Candy Crush Saga. Its very annoying as I need the boosters to help me pass levels
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Hi and Welcome to the King Community
Thank you for the feedback , This issues has been reported. In the meantime please force close the Apps and Log in again
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My tresure hunt is not opened? How can I open?
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Hello @kavitha_yazhini🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Can you please explain what is happening when you try to open the feature? Can you post a screenshot of your Treasure Hunt? The more details you provide, the better assistance I can be.
To reply back, please type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫2 -
Hello @Tan_Lee_Hua🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! You are the 2nd player that is experiencing some kind of issue with the Treasure Hunt feature!
Can you please tell me which device you are using? Do you have the latest version of the App on your device?
Please reply by typing below 🍫🍫
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when I try and use treasure hunt it just hangs and I can’t go anywhere
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Hi haagas,
I'm sorry to hear that you're experiencing issues with the Treasure Hunt feature. Let's try a few steps to resolve this:
- Restart Your Device: Sometimes, a simple restart can fix the problem.
- Check for Updates: Ensure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
- Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to hang.
Thank you for your patience, and I hope this helps 🙏
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