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🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!
Answers
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Hi Welcome to the King Community
Check your latest version of your game and device software update.
We've noticed some concerns about treasure hunt or not working in the game. We want to clarify treasure hunt feature, is currently in a testing phase within the game. You may mail player support area contact us. Thank you for joining us, have a good day
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Hello @kavitha_yazhini🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Can you please explain what is happening when you try to open the feature? Can you post a screenshot of your Treasure Hunt? The more details you provide, the better assistance I can be.
To reply back, please type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫 -
Hello @Tan_Lee_Hua🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! You are the 2nd player that is experiencing some kind of issue with the Treasure Hunt feature!
Can you please tell me which device you are using? Do you have the latest version of the App on your device?
Please reply by typing below 🍫🍫
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Hi haagas,
I'm sorry to hear that you're experiencing issues with the Treasure Hunt feature. Let's try a few steps to resolve this:
- Restart Your Device: Sometimes, a simple restart can fix the problem.
- Check for Updates: Ensure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
- Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to hang.
Thank you for your patience, and I hope this helps 🙏
