Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Greyed out screen can't play game!

This is what my screen looks like and I can't play game. Not sure how to refresh or update the game within the Facebook website.

I am able to play with the app on my Kindle, but it freezes between every life and I have to use "force stop" every time and start over to keep playing.

Any help would be appreciated.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3128477#Comment_3128477

Hi @ammcdonagh🤗 Thanks a lot for the update about the glitch being fixed😍

As I mentioned above, nobody knows what is causing the glitch and what is removing the glitch!! The max it took for a player was a week! I am glad that your game is back at least after 5 days🌟

With regards to the issue on Kindle - can you please check which version of the App do you have on it? Also, is it a new model and updated with the latest software version?

There might be an update tomorrow for the game App! Can you look for that and install it and see if the issue resolves?

ammcdonagh

Well, and just like that it works fine again. I wasn't able to do anything to try and fix the game on FB. It just started working this afternoon.

I'm not sure about my Kindle yet.

ammcdonagh

https://community.king.com/en/candy-crush-saga/discussion/comment/3127745#Comment_3127745

Also, I have been experiencing the grey screen on FB and the freezing on Kindle for about 5 days.

The FB grey screen is frustrating. Do you think there will ever be a fix for this?

ammcdonagh

https://community.king.com/en/candy-crush-saga/discussion/comment/3127745#Comment_3127745

Thank you so much for your reply. The greyed out screen is only when I try to play the game on the Facebook website.

The Kindle issue is just the freezing between levels. I will definitely go onto the app and report the issue with through the settings instructions you laid out.

Thank you again for your help.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/462678/greyed-out-screen-cant-play-game

Hello @ammcdonagh🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing the "Grey screen" in your game!

You are right! It is not your device(s), but the game itself! Are you experiencing this Grey screen issue on your Kindle also or is it only crashing? Unfortunately, nobody knows the reason behind this glitch! When the Studio investigates on their side, they are not able to find anything!

We have received few complaints about this! But, the glitch always gets resolved on it's own without doing anything by the player! For some players, it took a day or 2. And, for some players, it took a week (max)!

How long have you been experiencing this glitch? Hopefully, it will be resolved soon in your game also! But, please do not reinstall your game as it will not resolve the issue and you will lose all your saved boosters.

But, I would recommend you to send a complaint following below steps, so that they can record the issue⬇️

Click on the Pink Cogwheel (Gear icon) located in the bottom left corner of game Home screen;
Click on the ? icon in Settings window;
Scroll down to "Technical & Connection issues" and click on it;
Click on "Why is my game is crashing/Freezing";
Scroll down all the way and click on "Contact Us";
Fill the form and submit your complaint.

If you have any other questions, please reply by typing below🍫🍫

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , Please check this page here

https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device

and for more Info

https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , Please check this page here

https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device

and for more Info

https://community.king.com/en/candy-crush-saga/discussion/459021/treasure-hunt-grey-screen-issue-edited-by-cm-reported-to-the-studio

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/462678/greyed-out-screen-cant-play-game

Hello @ammcdonagh🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing the "Grey screen" in your game!

But, I would recommend you to send a complaint following below steps, so that they can record the issue⬇️

Click on the Pink Cogwheel (Gear icon) located in the bottom left corner of game Home screen;
Click on the ? icon in Settings window;
Scroll down to "Technical & Connection issues" and click on it;
Click on "Why is my game is crashing/Freezing";
Scroll down all the way and click on "Contact Us";
Fill the form and submit your complaint.

If you have any other questions, please reply by typing below🍫🍫

ammcdonagh

https://community.king.com/en/candy-crush-saga/discussion/comment/3127745#Comment_3127745

Thank you so much for your reply. The greyed out screen is only when I try to play the game on the Facebook website.

The Kindle issue is just the freezing between levels. I will definitely go onto the app and report the issue with through the settings instructions you laid out.

Thank you again for your help.

ammcdonagh

https://community.king.com/en/candy-crush-saga/discussion/comment/3127745#Comment_3127745

Also, I have been experiencing the grey screen on FB and the freezing on Kindle for about 5 days.

The FB grey screen is frustrating. Do you think there will ever be a fix for this?

ammcdonagh

Well, and just like that it works fine again. I wasn't able to do anything to try and fix the game on FB. It just started working this afternoon.

I'm not sure about my Kindle yet.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3128477#Comment_3128477

Hi @ammcdonagh🤗 Thanks a lot for the update about the glitch being fixed😍

As I mentioned above, nobody knows what is causing the glitch and what is removing the glitch!! The max it took for a player was a week! I am glad that your game is back at least after 5 days🌟

With regards to the issue on Kindle - can you please check which version of the App do you have on it? Also, is it a new model and updated with the latest software version?

There might be an update tomorrow for the game App! Can you look for that and install it and see if the issue resolves?

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Please how to withdraw money from this app through mobile money
please teach me how to withdraw money from this app through Mobile money
Time to remove the 1/2 spinach (paksol) ad
The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Candy crush Saga
Sehr geehrte Damen und Herren, ich habe ein Problem mit meinem Candy Crush Saga-Spiel, denn es funktioniert seit dem letzten Update am 09.12.2025 nicht mehr richtig. Früher habe ich das Spiel mit einer anderen E-Mail-Adresse gespielt. Diese wurde jedoch geändert, und trotzdem hat das Spiel lange Zeit weiterhin problemlos…
The game gets frozen all the time, especially when I am using special items!
The above two is only part of the samples!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…