Inquiry about connecting the app with Facebook

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3133005#Comment_3133005

Yes! You are right, Omar!

I have been noticing that all these complaints are from iOS devices only! But, all the players I gave his steps to, did not come back to let me know if the steps worked or not!!

Will you be able to let me know if these steps worked or not? If they didn't, can you update me after the Player Support team resolves the issue?

This will help me to assist other players🙏

Omar93

https://community.king.com/en/candy-crush-saga/discussion/comment/3133006#Comment_3133006

Sure I will do that after I will try , but not now because I am going to work, but after that when I go home I will follow the steps and give you the feedback here.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3133009#Comment_3133009

Thanks a bunch, Omar🤗

And that will be perfect as I have to log out now to sleep!

Thank you & have a great day ahead🍫🍫

Omar93

https://community.king.com/en/candy-crush-saga/discussion/comment/3133024#Comment_3133024

I tried the steps and I succeeded to connect through Facebook account finally, but friends and scores and gifts the only thing that disappeared, but my progress is still exist

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3133454#Comment_3133454

I am very glad to hear that you were able to connect to the game now, Omar😍

With regards to your Friends list —> please replay a level and win it — come back to the Map screen and open the Friends list — you should find all your friends intact now👍️

What about your Gold Bars? Are those intact?

With regards to lives & boosters —> By any chance, did you reinstall the game at one point? If so, that would be the reason for you to lose these items🙃

Omar93

https://community.king.com/en/candy-crush-saga/discussion/comment/3133467#Comment_3133467

Unfortunately I reinstalled it before 🙃, but gold bars is fine, l will try to replay a level as you said and comeback to you with feedback

Many thanks to you for your help 😍

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3133670#Comment_3133670

Oh, no!! I am very sorry to hear that, Omar!

If you have any purchased boosters in those lost boosters, you can contact King Player Support team. But, if those were earned from features like Booster wheel, etc., King will not reimburse🙃

Hope the trick to play a level worked and your friends' list is back!

Thank you for joining our Community and Keep crushing while having lots of fun 🍫🍫