Why won't my Episode Race start? (Edited by CM: Fixed)!

dumbledore

No race between levels 17211 and 17225 and again between levels 17226 and 17240; is this new? There is no way to win gold bars for those that don’t spend money on the game.

QueenB

Hi everyone!

We’re currently experiencing an issue with the Episode Race! If you're affected, you might receive a pop-up about a new race, but that race is not starting.

We’re sorry for any inconvenience caused. The good news is that the clever people in our studio are already hard at work on a fix. Sit tight, we’re doing our best to get the Episode Race back to your game!

We’ll keep you updated in this thread and thank you for your patience.

We’ll get this problem fixed as soon as we can 😉

QueenB

Hi everyone,

Thank you for your patience.

The team is still working on fixing the Episode Race issue, and we understand how frustrating this has been. We don’t have an exact timeline yet, but rest assured that we’re doing everything we can to resolve it as quickly as possible.

We'll keep you updated here with any new information.

Thank you again for your understanding! Hang in there 😊

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3142849#Comment_3142849

Nice try @Carol-38 Well done for getting points! My episode race flag is back, and the promise of the race if I pass the next level. But it's a false promise and nothing happens. Maybe the next episode…..

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3143015#Comment_3143015

I hope you get it back soon Christine @christinewupp your gold bars don't look very healthy. I've been getting mine so far, will see what happens when I play the next Episode 🤞

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3143503#Comment_3143503

I've worked myself toward the rainbow again but still no episode race. I can just about do it and keep up if I can pass 45 levels in five minutes….

teenybee

https://community.king.com/en/candy-crush-saga/discussion/comment/3143530#Comment_3143530

Same here. Eight episodes in a row now without a single episode race. It’d be good to know whether or not it’s become one of those features that some people get and some don’t, so I’m not disappointed again next week. Could you please find this out, @QueenB?
No troll this weekend either.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3143015#Comment_3143015

https://community.king.com/en/candy-crush-saga/discussion/comment/3143530#Comment_3143530

Hi Christine,

So the episode race did not start as promised when passing level 17 244? That's not good 🤔

When was the last time you had episode race?

https://community.king.com/en/candy-crush-saga/discussion/comment/3143617#Comment_3143617

Hi teenybee,

Do you also have the episode race flag available on the game and have the same experience as Christine?

I have both your ID's so I'll pass along to Player Support to check however, there is a good chance that the feature is getting shuffled and you both might be in a group that doesn't have it at the moment. If this is the case, you should still not see the flag on the map as Christine is seeing so it will get reported 🫡

Thank you both for bringing this up to my attention 😉

teenybee

https://community.king.com/en/candy-crush-saga/discussion/comment/3144430#Comment_3144430

And thank you for replying and for investigating this, @QueenB. I had the episode race flag at the start of the first episode released last week but, like Christine, it never actually started.. I didn’t have a flag in the other two episodes last week or on any of this week’s.

I know the episode race has been missing on some episodes in the past but I always thought that, when it was there, everyone got it. I hope that hasn’t changed.

teenybee

https://community.king.com/en/candy-crush-saga/discussion/465782/where-are-the-episode-races

Hi @dumbledore, check out the ‘What is the Star Tournament’ thread, where the subject of the missing episode races came up. QueenB is investigating this so you might want to add your name to her list.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/465782/where-are-the-episode-races

Hello @dumbledore Yes I do have the same problem. I have also lost my episode race at the end of the map. This is a problem that has been reported in the past as well. Maybe @QueenB can help you with this but would probably need to know your player ID.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3144430#Comment_3144430

Thank you for your reply @QueenB . Indeed the episode race never started in that episode for me and then the flag has disappeared again at level 17266. The player ID for this game is not the one you have a record of but I am not bothered about this game so much as I find playing at this level range unenjoyable. However there is another player now who has the same problem, so here is their post:

https://community.king.com/en/candy-crush-saga/discussion/465782/where-are-the-episode-races

cookiemae

@QueenB Interesting I contacted you in October last year about my episode race. I haven't had it for over a year. At that time I ask you why the flag comes and go in my game. It's there and then go's away. You told me it was a glitch and no more was said so I have just moved on realizing there was nothing I could do. I have contacted players support numerous times in the last year and it's still not fixed. They have given me gold bars of course everytime I have contacted them. I hope this time since others have reported the issue you will have the studio fix mine as well. BTW my lost of the race started once I reached the last levels at the end of the map.