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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Why can't I make purchases for Candy Crush Saga on Facebook?
FluffyDinosaur
Posts: 2,465 Community Manager
in Support
Comments
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Hi and Welcome to the King Community
Thank you for the feedback This issues is being investigated , in the meantime Please check this step
Check Internet Connection: Ensure you have a stable internet connection.Restart the Game: Sometimes, restarting the game can resolve connection issues.Update the Game: Ensure the game is updated to the latest version
Contact Support: Follow the steps mentioned abovePlease check this page for more info Here
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When I play on my desktop computer (through Facebook App), it won't allow me to make purchases. I keep getting a message there was a problem. I've updated, signed out and back in and still have the problem. When I played yesterday through the Microsoft store I made a purchase, but did not receive what I purchased. Why is it not allowing a purchase when I go to candy crush through Facebook?
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Hello Linda @LindaHS76
For King Saga games, if you are logged in with same account, it does not matter how many devices you play on, both level progress and Gold Bars should be same!
Also because is a different gold who showes from gaming phone to laptop,big difference.
I am not sure what you meant by this⬆️ in your above comment!
