Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
I can't connect to Facebook
I was connected to FB but not seeing my friends anymore, my profile picture. Kept getting notice that I need to reconnect to FB. Everytime I tried, I got this message. So I figured maybe I should sign out and sign back in. Well... That backfired
I've done all the steps, removing the game, removing the Facebook app, clearing cache, device is up to date (Motorola with Android 12). I just get this notification
I have a king account as well but my progress with FB is waaaayy more. I'd like to keep playing where I'm at but impossible to connect.
0
Answers
-
Oh, also: I can't play on my laptop anymore, via Facebook. Did that stop existing, or where do I find it (a link)?
0 -
Hello @ewvπ€ A Warm Welcome to the King Community!
I am very sorry to hear about the issue you are experiencing in your game!
The best option for you is to contact King Player Support team and seek their assistance, as they have resources to check what's going on and help you out.
Since you are on a mobile device, please follow below stepsβ¬οΈ
- Click on "Play" and open the game map;
- Click on the Pink Cogwheel(gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Technical & Connection issues" and click on it;
- Click on the 2nd option "What can I do when I lose connection to the game" and click on it;
- See if any of the steps provided there help to resolve the issue. If not, scroll down all the way and click on "Contact Us";
- Fill out the form that appears and submit your compliant.
The initial response you will be receiving from King would be an automated response with some troubleshooting steps (for general issues)! Send a reply through that automated email itself and provide as many details as you can. An agent should contact you within 72 hours.Sometimes (depending on how busy they are), it might take a little longer! Please don't give up and keep sending a reminder email to them every other day - until you hear back from them.
Please let me know if I can assist you with anything elseπ«π«NOTE: Sometimes, the ? icon in Settings window doesn't respond! If that happens to you, please close the App - clear the App from recently used Apps β restart the device and try again.
0 -
Facebook om Chrome browser in Windows 11
1 -
Thanks. I did all the steps there as well. Nothing. Just sent them a message -takes forever with the ? not reacting and having to force stop each time.
Wait and see
1 -
I'll continue at lower back level from my King account and just wait. I haven't received an auto reply so I'll see tomorrow.
I'll try the link in my laptop another day.
Thanks for your help!
1
