Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I can't connect to Facebook

I was connected to FB but not seeing my friends anymore, my profile picture. Kept getting notice that I need to reconnect to FB. Everytime I tried, I got this message. So I figured maybe I should sign out and sign back in. Well... That backfired

I've done all the steps, removing the game, removing the Facebook app, clearing cache, device is up to date (Motorola with Android 12). I just get this notification

I have a king account as well but my progress with FB is waaaayy more. I'd like to keep playing where I'm at but impossible to connect.

Accepted answers

All comments

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159275#Comment_3159275

I'll continue at lower back level from my King account and just wait. I haven't received an auto reply so I'll see tomorrow.

I'll try the link in my laptop another day.

Thanks for your help!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159254#Comment_3159254

https://community.king.com/en/candy-crush-saga/discussion/comment/3159265#Comment_3159265

Hi again @ewv🙋‍♀️

Please try this link ⬇️ and see if you can open the game on your Chrome browser —> https://apps.facebook.com/candycrush/?ref=bookmarks&fb_source=web_shortcut&count=0

Let me know if you experience any issues🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159273#Comment_3159273

Great @ewv🤗

I am sure that the Player Support team will help with resolving the issue! But, only thing is we just have to be very patient as they are always busy and they will be asking for various details, which is a constant back & forth communication!

Hang in there💜

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159260#Comment_3159260

Thanks. I did all the steps there as well. Nothing. Just sent them a message -takes forever with the ? not reacting and having to force stop each time.

Wait and see

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159260#Comment_3159260

Facebook om Chrome browser in Windows 11

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159254#Comment_3159254

Hi again @ewv🙋‍♀️

Are you not able to play the game on Facebook browser or the App version on Windows 10/11?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469011/i-cant-connect-to-facebook

Hello @ewv🤗 A Warm Welcome to the King Community!

I am very sorry to hear about the issue you are experiencing in your game!

The best option for you is to contact King Player Support team and seek their assistance, as they have resources to check what's going on and help you out.

Since you are on a mobile device, please follow below steps⬇️

Click on "Play" and open the game map;
Click on the Pink Cogwheel(gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Technical & Connection issues" and click on it;
Click on the 2nd option "What can I do when I lose connection to the game" and click on it;
See if any of the steps provided there help to resolve the issue. If not, scroll down all the way and click on "Contact Us";
Fill out the form that appears and submit your compliant.

The initial response you will be receiving from King would be an automated response with some troubleshooting steps (for general issues)! Send a reply through that automated email itself and provide as many details as you can. An agent should contact you within 72 hours.

Sometimes (depending on how busy they are), it might take a little longer! Please don't give up and keep sending a reminder email to them every other day - until you hear back from them.

Please let me know if I can assist you with anything else🍫🍫

NOTE: Sometimes, the ? icon in Settings window doesn't respond! If that happens to you, please close the App - clear the App from recently used Apps — restart the device and try again.

ewv

Oh, also: I can't play on my laptop anymore, via Facebook. Did that stop existing, or where do I find it (a link)?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

ewv

Oh, also: I can't play on my laptop anymore, via Facebook. Did that stop existing, or where do I find it (a link)?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469011/i-cant-connect-to-facebook

Hello @ewv🤗 A Warm Welcome to the King Community!

I am very sorry to hear about the issue you are experiencing in your game!

The best option for you is to contact King Player Support team and seek their assistance, as they have resources to check what's going on and help you out.

Since you are on a mobile device, please follow below steps⬇️

Click on "Play" and open the game map;
Click on the Pink Cogwheel(gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Scroll down to "Technical & Connection issues" and click on it;
Click on the 2nd option "What can I do when I lose connection to the game" and click on it;
See if any of the steps provided there help to resolve the issue. If not, scroll down all the way and click on "Contact Us";
Fill out the form that appears and submit your compliant.

Sometimes (depending on how busy they are), it might take a little longer! Please don't give up and keep sending a reminder email to them every other day - until you hear back from them.

Please let me know if I can assist you with anything else🍫🍫

NOTE: Sometimes, the ? icon in Settings window doesn't respond! If that happens to you, please close the App - clear the App from recently used Apps — restart the device and try again.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159254#Comment_3159254

Hi again @ewv🙋‍♀️

Are you not able to play the game on Facebook browser or the App version on Windows 10/11?

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159260#Comment_3159260

Facebook om Chrome browser in Windows 11

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159260#Comment_3159260

Thanks. I did all the steps there as well. Nothing. Just sent them a message -takes forever with the ? not reacting and having to force stop each time.

Wait and see

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159273#Comment_3159273

Great @ewv🤗

Hang in there💜

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159254#Comment_3159254

https://community.king.com/en/candy-crush-saga/discussion/comment/3159265#Comment_3159265

Hi again @ewv🙋‍♀️

Please try this link ⬇️ and see if you can open the game on your Chrome browser —> https://apps.facebook.com/candycrush/?ref=bookmarks&fb_source=web_shortcut&count=0

Let me know if you experience any issues🍫🍫

ewv

https://community.king.com/en/candy-crush-saga/discussion/comment/3159275#Comment_3159275

I'll continue at lower back level from my King account and just wait. I haven't received an auto reply so I'll see tomorrow.

I'll try the link in my laptop another day.

Thanks for your help!

Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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