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Hello all,
The game freezes (kinda) right after loading. The screen is dark with movement but I can't click on anything.
Any ideas?
Hello @Blue9791🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing "Grey Screen" in your game!
Unfortunately, some players are experiencing this glitch for some unknown reason!! When the Candy team investigates the issue, they are not able to reproduce the issue, hence they cannot send a fix to this glitch!!
Good thing is, this glitch clears out on it's own (out of the Blue, just like it appeared)! I have seen many players that came in with this issue and it is the same for all those players! Only difference is, for some players, it took a day or two to fix the issue, and for some, it took a week!
I am sorry that you have reinstalled your game, which caused you lose all your saved boosters and stored lives😕
Would you mind sending a complaint to the King Player Support team? If you can, please follow below steps⬇️
You will be receiving an automated email as an acknowledgement. Please send a reply through that email and add the screenshot as well.
This way, they will record the issue and the more players report the issue, the better it will be for the team to find a fix!
Hope the Grey screen clears up soon and you will get back into the game quickly🤞
If I clear the apps memory I can maybe play one game untill it freezes again. I have 76GB free memory on my phone btw.
No change...
Hi and Welcome to the King Community
Thank you for the feedback , this issues has been reported , In the meantime please force closed the Apps and Log in again
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Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
