Account STILL won't resync

kgg69

Account will not resync after new computer.

I don't know why it is notated as "answered" when the problem is exactly the same and no help was provided. Do you want me to stop playing?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. First up, make sure you have Candy Crush installed on all your devices. Next, you’ll need to connect the game to the same Facebook or King.com account on each device.

Once you’ve logged into Candy Crush with your account on all devices, your game progress automatically syncs. That means you can switch from playing on your phone to your tablet without ever missing a step. Make sure your devices have an internet connection when you’re ready to sync, and you’re good to go!

Please check this page for more info Here

https://community.king.com/en/candy-crush-saga/discussion/478836/game-not-saving-progress-synching-between-devices-edited-by-cm-fixed

kgg69

It seems okay on the phone though all of my perks are gone.

On the computer (main use) it prompts me to log into Facebook and then I get this:

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/481196/account-wont-resync

https://community.king.com/en/candy-crush-saga/discussion/comment/3229640#Comment_3229640

Hello @kgg69🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

Do you still have your old computer with you? can you check if the game still works on it?

kgg69

Actually the same computer but the OS was refreshed on it which required re-downloading the game. But now I cannot log in.

So to answer your question, no.

kgg69

So no help? How does this get fixed? Or do you not care?