Won all pins but didn't get the prize

Question

I won all my pins but when i tried to get the grand prize, there was always an error message stating that I didn't have Internet connection (but I always did) and that my rewards will be waiting for me.  I never got them in the end and now the event is over.  Anyone else experience the same thing?? How do I resolve this??

trishaline · Answer

Got all the pins,   but did not get the gold

kiara_wael · Answer

Hi and Welcome to our Community

Thank you for reporting , In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.