Candy shop not working, can't make purchases

Question

Is this happening to anyone else now? When I click the candy shop, it is not responsive and not opening up so I can't make any purchases.

Flynena3 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3379656#Comment_3379656

They sent me a list of things to try to troubleshoot. I had no issue with Wi-Fi or connection, and the app did not need an update. So I restarted my phone and it worked. If you haven't tried that, give out a try and see if it works, hope it does!

Tawni_Just · Answer

https://community.king.com/en/candy-crush-saga/discussion/505527/candy-shop-not-working-cant-make-purchases

Same thing is happening to me.  I wasn't able to make purchases yesterday and can't make them today.  I get a box that says something went wrong…try again later.

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for the feedback, in the meantime Please check this step

* Check Internet Connection: Ensure you have a stable internet connection.
* Restart the Game: Sometimes, restarting the game can resolve connection issues.
* Update the Game: Ensure the game is updated to the latest version

in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.