Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
How can I get a refund or get the boosters that I recently purchased but did not receive.
hi dear welcome to our community
sorry for the inconvenience
please Read This 👇
Please Contact Your in game support area.
You can contact here also 👇
You may Asked Your Game ID Here
To know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.
Look at this 👇
Hope this helps have fun
Hello @happyretiree and a very warm welcome to our friendly King Community. I am sorry you had this problem. If you follow the instructions above, customer support will be able to make sure you get the purchase you paid for.
Just make sure you check Purchased items not received. 😊
Hi and welcome to the community.
Please check the below link for your purchase related issue.
@happyretiree Hi and welcome, The community does not deal with purchases as it contains your personnel details.
please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page (you will need you game ID for this) and they will help you with your problem
Hope this helps
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…